Front Desk Medical Receptionist

Latoria Sutphin

Frederick, MD *****

*******.*******@*****.***

+1-443-***-****

Seeking a position in the Administrative Medical field with growth opportunity. Willing to relocate to: Baltimore, MD

Work Experience

Clinical Laboratory Assistant

University of Maryland Medical Center - Baltimore, MD December 2021 to May 2022

• Complete laboratory morning routine, to open laboratory

• Document all specimens into epic system

• Transfer specimens to correct laboratory office

• Label specimens

• Process all specimens including covid-19 specimens

• Carry out other light office duties as they are required

• Usage of center fuge machinery to separate specimens

• Corresponding with other departments in the hospital to ensure proper delivery and documentation of all specimens

Medical Office Assistant

Virginia Cancer systems - Leesburg, VA

September 2020 to January 2021

. Responsible for checking and check out for all patients

. Verifying insurance

. Covet screening

. Scheduling future and upcoming appointments

. Accounts receivables

. Office duties such as typing, faxing, filing, scanning Program Supervisor

Way Station - Frederick, MD

February 2019 to September 2019

• Attend and lead some, not all team meetings

• Practice as a trainer to house staff

• Coordinate planning and services

• Ensure delivery of all authorized services

• Provide after-hour support, problem solving around staffing and coverage as needed

• Orientate new clients to team

• Routine payroll for house employees

• Medication monitoring

• Preform duties as assigned

• Monitor Cardex system for team; implementation of this system

• Documentation of staff and clients daily progress and changes

• Ensure regular team activities, house meetings, grocery shopping etc.

• Interview new potential house staff members (new employees)

• Provide transportation to clients on a as needed basis Certified Nursing Assistant/Geriatric Nursing Assistant Julia Manor Health Care - Hagerstown, MD

July 2018 to January 2019

• Assisting residents with daily care, personal hygiene

• Documenting patients care in Matrix system

• Providing feeding assistance to residents that require such • Monitoring residents well being

• Providing restorative care to resident as required according to care plan

• Performing range of motion

Certified Nursing Assistant/Geriatric Nursing Assistant Frederick Memorial Hospital - Frederick, MD

February 2018 to May 2018

• Documenting all patients care and change in care

• Performing beside vital signs as directed for all patients

• Room cleaning and prep for new admissions

• Assisting patients with ADL'S

• Assisting patients with feeding as needed

• Electronic charting charting for all patients vitals, daily care and change in care

• Monitoring the well- being and safety of all patients Case Management Department/Transitions Coordinator University of Maryland Hospital - Baltimore, MD

February 2016 to August 2016

• Scheduling hospital follow-up's for all patients that have been assessed by myself or a case manager

• Maintaining a close relationship with patient that have been admitted and their admitting Physicians, Case managers, and Social workers

• Leading some but not all Team meetings in regards to our patient's need for Home Health

• Filing and documenting High Risk patients health information using EPIC SOFTWARE

• Scheduling transportation for patient that quality, in conjunction with helping them to apply for Mobility

• Follow office workflow procedures to ensure maximum efficiency

• Maintains clients' records by reviewing case notes; logging events and progress.

• Prepares clients' discharge by reviewing and amplifying discharge plans; coordinating discharge and post-discharge requirements; orienting and training family members; providing resources.

• Assisting patients with their transition from hospital to home or to a rehabilitation center including drug and alcohol rehab

Certified Nursing ASSIST, GNA, CMT

All Staffing INC - Owings Mills, MD

May 2012 to January 2016

Independent Contractor, Private Duty)

• Assisting clients with daily care in their homes

• Performing range of motion and or exercise

• Making an occupied bed

• Transferring bed to chair

• Monitoring the well-being of client

• Preparing meals/feeding

• Transporting clients to and from doctors' appointments

• Documenting the clients status and health concerns

• Light house work

• Administering medication

Assisted Living Manager

• Responsible for the well-being of 12 residents (Administrative/Office position)

• Managing a close relationship with the residents' family member, Doctors. Daycare centers, Legal Guardians, pharmacies and nurses

• Managing all nursing staff to insure proper care is being given to all residents

• Responsible for managing 2 Assisted Living Facilities; ensuring that all maintenance and codes are met according to the state guidelines

• Interviewing potential candidate for employment

• Completing PMOF 30 day turn around for all residents

• Buying groceries and other household items for both facilities

• Responsible for documenting any and everything that deals directly with the residents health and medical needs

• Marketing-contacting rehabilitation centers for new potential residents Staffing Coordinator

• Assigning nurses and aids to a client and or positions according to the need of the job requirements

• Ensuring that all nursing staff is current and compliant with Maryland State Board of Nursing Serving as a liaison for staff members and clients

• Coordinating with medical and health providers to ensure the clients' needs are met

• Allocating and securing the daily schedule for nursing staff

• Creating new profiles for new cases as they register with the company Front Desk

• Answering busy phone line (7-10 lines), taking and relaying messages

• performing drug screens for potential new employees

• Completing the interview process with potential new employees

• Scheduling appointments

• performing a variety of scheduled duties

2013-3/2014Current Foxmoor Estates Assisted Living Woodbine, MD Certified Nursing Assistant/GNA/Certified medication technician

• Preparing meals /feeding

• Administering medication to residents according to doctors order

• preforming finger sticks as needed

• Assisting patients with walking assistance, range of motion

• Making an occupied bed

• Transferring from bed to chair

• Refilling residents' medication

• Monitoring residents on hospice

Medical Receptionist

Baltimore Infants and Toddlers Program - Baltimore, MD August 2009 to August 2013

• Assisting clients and potential clients with daily information in reference to the program

• Taking over the phone applications for qualified families

• Managing a busy front desk phone line (17 lines)

• Collecting clients' medical information

• Setting appointments for families to meet with service coordinators

• Responsible for retrieving messages left on the overnight voicemail

• Filing clients' medical information in the company's database computer

• Maintaining a professional look and attitude at all times

• Preform front desk office duties such as, faxing, scanning, filing, making copies Medical Assistant

Owings Mills, MD

July 2006 to 2007

• Scheduling patients' appointments

• Filing patients medical chart

• Responsible for cleaning and sterilizing medical instruments

• Triaging patients as they arrive for their visit

• Assisting Doctor with tubal surgeries, abortions, and pap smears

• Attending to front desk as needed

Education

Medical Assistant Program

Tesst College of Technology - Towson, MD

Skills

• Medical Office Experience

• Medical Receptionist

• Vital Signs

• Insurance Verification

• Medical Records

• Hospice Care

• Laboratory Experience

• Triage

• Phlebotomy

• Medication Administration

• Epic

Certifications and Licenses

CPR Certification

CNA

State Tested Nursing Assistant

Certified Medication Technician

Additional Information

PROFESSIONAL SKILLS: Administrative Skills:

Front desk receptionist Microsoft windows XP

Medical Assistant Attending to a front desk of 17 phone lines CPR, First Aid Typing (30wpm), filing, faxing medical records Certified Nursing Assistant/GNA Outstanding customer service Certified Medication Technician Medical Terminology Assisted living Manager Office Maintenance

Medical Secretary Case Management/Coordinator Assistant

Contact this candidate