Customer Service, Call Center, Insurance, Medical Terminology

Tazasha

Jones

McKinney TX

903-***-****

********@*****.***

Customer satisfaction is what I do best! My resilience and willingness to go above and beyond for anyone and everyone is all I know. My ambition to succeed drives me to the point of not only growth, but opportunities. I’m open minded to learning new things and can be a real team player when it comes to the success of a company. I know my strengths and weakness and take heed to everything told by superiors. I believe with this mindset, I can be a real asset to any company with the necessary tools and training.

Skills

• Proficient in Microsoft Office

• Fast learner

• Proficient in Outlook

• Computer Literate

• Team Player

• Medical Terminology

• 41 WPM

• 6 Years Customer Service Experience

• Insurance Knowledge

• Well Organized

• Ambitious

• Empathetic

Experience

8/2015 – 1/2016

• Customer Service Specialist JCPenney

• Fairview, TX

I helped customers with questions customer’s had about items on display. I also worked on the cash register, as well as worked in the women’s section placing items where they needed, if in wrong section. 03/2016 – 04/2019

• Customer Rep Globe Life

Mckinney, TX

I answered inbound phone calls regarding customer’s life insurance. I answered questions they had regarding policy information and took one time debit, credit and check payments on their monthly policies. I directed them to the right department as needed, such as, Sales, Retention, etc.

• 05/2019 – 4/2020

Online Pick Up Kroger

I shopped for customer’s that placed an online order rather than going in store grocery shopping. I delivered the items at the time of the delivery pick up and placed items in car. I occasionally got tips. 2

• 05/2020 – 01/2021

Verification Agent Cotiviti

McKinney, TX

I made outbound Calls to clients such as, doctor’s offices, insurance companies, and other clients to verify insurance information. I documented information using a top security software. We never spoke with the actual policy holders, just verified the correct information on file to cover expenses.

• 05/2021 – 01/2023

Caregiver Senior Shield Home Care

McKinney, TX

I work overnights and occasional day time shifts with elderly patients assisting them with their needs that they couldn’t take care of themselves. I gave them medicine as needed and changed them, and/or assisted to the bathroom. I washed clothes and assisted them with daily activities. I also changed briefs and gave showers. I made sure they were put in bed and given their three meals of the day.

• 03/2023-Current

Patient Services Specialists Legacy Heart Center

Plano, TX

I worked checked in patients for appointments at the Baylor Scott and White Legacy Heart Center. I verified insurance information as well as took payments for office visits with the cardiologist. I checked out patients after printing out after visit summaries. I scheduled them for tests the doctors ordered and scheduled follow up visits. Throughout the time of the patients getting checked in and out I worked on outgoing referrals for certain patients.

Education

JUNE 2016

High School Diploma McKinny North High School, TX

I HAVE A 3.1 GPA. I graduated in the month of June, Class of 2016 in June. I’m a great writer, I was actually the editor of my school’s newspaper my junior year. I’m more interested in getting some kind of degree in sociology or psychology.

• References are available on request.

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