Call Center Agent

Carrie I. Torrillo CV (p*)

CARRIE IRENE E. TORRILLO

Email: ******************@*****.***

006*********** Iloilo, Philippines

PROFILE

• Result oriented professional with high intellectual caliber, evidenced by academic qualifications (4-year bachelor’s and master’s degree) with broad based and intensive experiences and hands-on skills in Administration (office Systems and procedure) Management, Basic Accounting and Documentation.

• Technically proficient in Microsoft Windows, Excel, Power Point Presentation, Outlook Express, Winfax, Aconex, Project Wise, Adobe Photoshop, EIP (Enterprise Information Portal), Smartsheet (Document Control Software and Citrix for DRCT (Design Review Collaboration Tool) and Smartsheet.

• ISO 9001-QMS and ISO 45001-OH&S

• Effective team player with excellent interpersonal oral communication and presentation skills with various levels of leadership. Excellent organizational skills.

• Well organized, reliable, and attentive to details to ensure accurate reporting of information. Articulate, and flexible to adapt to a multi-cultural environment and work independently with minimal supervision and time management skills.

PROFESSIONAL EXPEREINCES

EXECUTIVE SECRETARY/DOCUMENT CONTROLLER

DOMOPAN QATAR-Redevelopment of Doha Port Project-Doha, Qatar October 16, 2019-December 2, 2022

• Provides high level executive, administrative, and secretarial support to the senior levels with daily executive duties.

• Provide document control support during construction to the project team in compliance with internal company policies and procedures as well as external client needs.

• Consolidates comments/mark-ups from reviewers, prepare outgoing transmittals for approval and upload to CITRIX -DRCT Design Review Collaboration Tool

• Generate weekly reports on documentation and submit them to the engineering team and sub-contractor to expedite overdue document reviews.

• Schedule meetings, manage an active calendar of appointments, travel plans, and disseminate staff agendas.

• Interacts frequently with internal and external personnel and customers.

• Composed and prepared project correspondence, memos, circulars, sorting mails, organized meetings, issued agendas and distribution of minutes of the meeting as required.

• Assists management with developing executive level briefings.

• Handle sensitive and complex issues in a professional and objective manner.

• Handles the main clerical duties of the department, monitored office supplies and responsible for replenishing needed materials

• Significant experience of providing administrative support to all levels and governmental representatives.

• Input and maintained accurate records on the relevant database, devised and maintained office system. DOCUMENT CONTROLLER

• Responsible for the Daily tracking of the DRCT log (Design Review Collaboration Tool-via Citrix Workspace App)) to monitor the status and progress of the deliverables

• Uploads all the documentation comments of the Design Consultant/Subcontractor in the DRCT system

• Updates/upload all the incoming/outgoing documentation in the Smartsheet Document Control Software

• Compiles data and posts information to various electronic information systems as needed. Carrie I. Torrillo CV (p2)

EXECUTIVE SECRETARY

ALYSJ JV (AKTOR S.A)-Gold line Underground Metro Project-Doha, Qatar September 1, 2017 – October 15, 2019

• Assisted the Managers with daily executive duties and completed tasks that include managing an active calendar of appointments, arranging meetings, and agendas.

• Assists with the completion of expense claim reimbursement forms as required.

• Organized all the administrative activities that facilitate the smooth running of the Managers Office.

• Organized and stored paper works, documents, and computer-based information of the company.

• Managed and handled all project documentations (including engineering/technical, correspondence, project management - commercial) using Aconex and Project Wise.

• Monitored and updated all the incoming and outgoing documents.

• Assisted the Engineers in preparation of document submittals via Aconex.

• Maintains a high level of understanding of document control archiving processes.

• Scans and electronically “back-up”, distribute and file (if required) all approval documents. MEP SECRETARY / DOCUMENT CONTROLLER

ALYSJ JV (AKTOR S.A-Greece) Gold line Underground Metro, Doha, Qatar September 16, 2014 – August 31, 2017

SECRETARY (MEP Design Department)

- Supported the MEP Manager and Discipline Leads.

- Prepared the MEP Monthly Report submission

- Prepared the MEP Milestone Payment submission

- Composed and prepared business correspondence.

- Kept good track and order of documents and report to MEP Manager and Discipline Leads.

- Maintained scheduling and event calendars, arranged conferences and meetings.

- Handled the main clerical duties of the MEP Department.

- Interfaced with client, sub-contractors, and internal departments. DOCUMENT CONTROLLER

- Managed and handled all Project documentation using Aconex, Project Wise (Layouts, Shop Drawings, Letters, Reports, FCRs, Method statement, Models / Revits, Calculation Notes)

- Exporting Files via Aconex and process into MEP local files for each 13 stations, tunnels, and cross passages

- Assisted the MEP Engineers / Leads in preparation of document submittals via Aconex.

- Ensured all project documents submittals are uploaded in document management system.

- Knowledgeable in all aspects of documentations

EXECUTIVE SECRETARY

INSO Sistemi per Le Infrastrutture Sociali S.p.A - Doha, Qatar July 2012 – September 2014

Construction, Engineering & Medical Technologies Company

• Provided efficient support to the Managing Director with all office management related activities. Interfaced with clients, sub-contractors, and internal departments.

• Composed and prepared project correspondence, memos, circulars, sorting mails, organized meetings, issued agendas and distribution of minutes of the meeting as required.

• Handled travel arrangements, itineraries, and hotel bookings of the Managing Director.

• Prepared and organized bids for tendering projects, knowledgeable in Variations and Claims. Carrie I. Torrillo CV (p3)

• Performed document control services IN and OUT to clients and Consultants on various projects in accordance with company’s document management systems.

• Assisted in supplying documentation for mobilisation (hardcopy and electronic formats) and distributed documentation to the project team in a timely and accurate manner.

• Ensured all current and relevant documentation were uploaded to the document management system.

• Liaised and support the project teams on all aspects of document control, advised Clients, Subcontractors, Project Manager and Team Members the status of documents and comments internally and externally.

• Worked with projects internal groups to ensure as-built documentation is made available for review. EXECUTIVE SECRETARY - November 2009 – March 2012

Echo Media – Echo Prod, Islamic Banks Networking, Al Rasoul Channel, Mihneti - Doha, Qatar

• Provided high-level administrative support to the Managing Directors and to all staff members.

• Handled daily incoming and outgoing calls, messages, and mails, composed and prepared business correspondence, memos and circulars. Arranged appointments, meetings, and conferences of the Managing Director.

• Maintained a well-organized documents and files needed for the daily operation of the business.

• Provided extensive clerical support for office including billing, data entry, and filing.

• Setting up and maintaining petty cash system of the company.

• Responsible in ordering products from purchase orders and implement a tracking system for purchased items.

• Does internet archival research, updated content of Mihneti website and other links. EXECUTIVE SECRETARY - July 2008-October 2009

Beton Chantier Construction Company WLL - Doha, Qatar

• Acted as liaison between the Managing Director and subordinates by transmitting directives, instructions and assignments, composed, proofread, and edit correspondence, memos and circulars for the Managing Director signature.

• Coordinated a n d f a c i l i t a t e d Managing D i r e c t o r ’ s c a l e n d a r to arrange appointments, meetings, and conferences and handled travel arrangements, itineraries.

• Established and maintained various filing and records management system.

• Supervised lower-level clerical staff.

EXECUTIVE SECRETARY - June 2006-June 2008

Upper Middle East Contracting & Trading LLC - Dubai, UAE

• Supported and assisted the Managing Director in the office related activities.

• Provided administrative assistance, answered telephone calls, filed correspondence and documents.

• Handled daily incoming and outgoing calls, opened, sorted, and screened messages and mails, composed and prepared business correspondence, memos, and circulars.

• Archived paper works, documents, and computer-based information of the company. EXECUTIVE SECRETARY / ADMINISTRATIVE ASSISTANT - October 2004 – May 2006 Pan Arab Multimedia, CoCoon Trading LLC, CoCoon Trend, CoCo Ribbon, Curve – Dubai, UAE

• Prepared documents for visa application and renewal of company’s licenses.

• Maintained and validated employees sick and annual leave files.

• Coordinated with sales activities and follow up orders and shipment with suppliers internationally.

• Performed a wide range of business- r e l a t e d tasks including bar coding, listing in the delivery note of stocks taken from head office to each shop in United Arab Emirates.

• Monitored daily activities of staffs in shop operation activities, does encoding all merchandise/items in excel format.

• Given the authority to implement due actions essentials to resolve problem occurred when the Managing Director was on travel.

Carrie I. Torrillo CV (p4)

• Calculated, reconciled, and verified accounts payable and accounts receivables.

• Assisted in preparation and disbursement of checks and vouchers for traveling expenses of the employees. EDUCATION

MASTER OF ARTS IN TEACHING ENGLISH) - Northern Iloilo Polytechnic State College, Iloilo City, Philippines BACHELOR OF SCIENCE IN COMMERCE (ADMINISTRATION) - University of San Agustin, Iloilo City, Philippines ASSOCIATE IN BUSINESS MANAGEMENT – Northern Iloilo Polytechnic State College, Iloilo City, Philippines PERSONAL DETAILS

Nationality : Filipino

Visa Status in Qatar : Employment Visa – NOC

Residency in Qatar : from 2008

License : Qatar Driving License

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