Thelma Alejandra
Olivas Herrera
OBJECTIVE
I am an objective, dedicated, responsible person and always with enthusiasm to learn more to undertake new ideas and paths, to efficiently do the work entrusted to me, giving benefits to my person, company and / or institution. Skills
Basic computer skills
Spanish fluent
English
Customer services experience
Writing and typing
Organization
Work fast-paced
Learn fast
Formation
Elementary
diploma
Middle school
diploma
High school
diploma
University not completed
Courses
CPR First Aid & AED
Diploma
eFoodHandlers Basic course
Certificate
Makeup artist
diploma
Date of birth
May, 11, 1995
E-mail:
********@*****.***
Phone number:
Address:
8105 imperial Highway
Apt 1, Downey, Ca
90242
Work Experience
Babysitter
2012 -2014
Duties and responsibilities:
● Provides care to children
inside and outside the home.
● Performs light housework
● Leads children in fun activities
● Care for infants, social and
emotional needs of children
in their care.
● Entertaining children with
games and other activities
etc.
Teleperformance
2015-2016
Duties and responsibilities:
● Manage large amounts of incoming calls
● Generate sales leads
● Identify and assess customers’ needs to achieve satisfaction
● Build sustainable relationships and trust with customer accounts through open and interactive communication
● Provide accurate, valid and complete information by using the right methods/tools
● Meet personal/customer service team sales targets and call handling quotas
● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
● Keep records of customer interactions, process customer accounts and file documents
● Follow communication procedures, guidelines and policies
● Take the extra mile to engage customers
Dominoes
2017-2018
Duties and responsibilities:
● Greeting customers and
taking orders
● Operating the cash register
and collecting payment
from customers.
● Making consistent
products.
● Maintaining a clean and
organized work
environment from our
customer's viewpoint.
Burger King
2021-2022
Duties and responsibilities:
● Greets guests with a smile while receiving orders and processing payments.
● Prepares and packages food and drink products.
● Responsible for always maintaining the cleanliness of the restaurant including dining room, restroom & exterior.
● Maintains health and safety standards in work areas. Hexagon boutique
2022-2023
Duties and responsibilities:
● Make sales by calls and in
person
● Sell clothes, fajas etc.
● Pack clothes and paste labels
● Organization and inventory.
Task performed in each job:
Customer service.
Cleaning and organization.
Take calls.
Sales.
Cashier.
Find strategies for the best learning.
Editing images, creating invitations etc.
COMPUTER SCIENCE
Microsoft Outlook, Microsoft PowerPoint, Microsoft Word y Microsoft Excel. SKILLS
Adaptability, commitment, initiative, teamwork, empathy, responsibility, patience, response to stress.
Tasks performed in each job:
• Customer service.
• Cleaning and organization.
• Take calls.
• Sales.
• Cashier.
• Find strategies for the best learning.
• Editing images, creating invitations etc.
COMPUTER SCIENCE
Microsoft Outlook, Microsoft PowerPoint, Microsoft Word by Microsoft Excel. SKILLS
Adaptability, commitment, initiative, teamwork, empathy, responsibility, patience, response to stress.