Service Representative Customer

AR April Rubio

Arlington, TX ***** 682-***-**** adw5dz@r.postjobfree.com

PROFESSIONAL

SUMMARY

Authorized to work in the US for any employer Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

SKILLS Toddler Care

Tutoring

Microsoft Word

Microsoft Excel

Experience with Children

Special Needs

Organizational Skills

Math

Babysitting

Curriculum Development

Autism Experience

Experience Working With

Students

Behavior Management

Developmental Disabilities

Experience

Case Management

Writing Skills

Organize Files

Phone Inquiries

Administrative Support

Multitasking and Time

Management

Order Placement

Payment Verification

Employee Timesheet Processing

Database Maintenance

Microsoft SharePoint

Organizing and Categorizing Data

Employee Communications

Understanding Customer Needs

Greeting Visitors

Clerical Support

Accounting and Bookkeeping

Refunding Payments

Contract Drafting

POS Inventory System Operation

POS Transactions

Administrative Procedures

Human Resources Department

Processes

Promotions Programs

Customer Relations and

Communications

WORK HISTORY STAFFING RECRUITER 01/2023 to 04/2023 Paradigm Staffing 5787 S Hampton Rd Dallas Y

Assisted with writing job postings and job descriptions for boards. Developed and implemented onboarding and orientation programs for new employees.

Developed and monitored employee recognition programs. Completed human resource operational requirements by scheduling and assigning employees.

Advocated for staff members, helping to identify and resolve conflicts. Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.

Assisted with onboarding and orientation of new hires to expedite acclimatization process.

Built strong relationships with internal and external candidates to ensure an excellent hiring experience.

CUSTOMER SERVICE

Helping with cellular phones

Managing customer accounts

TEACHER 03/2016 to 02/2021

Odessa Candyland Academy

Getting 4-5 year olds ready for school

Caregiving

Showing kids how to read and write

CUSTOMER SERVICE REPRESENTATIVE 02/2018 to 04/2019 Metro PCS T-Mobile

EDUCATION High school diploma Classroom Management 09/2015 Stone Coast Academy, Miami, FL

Early Childhood, Teaching Time Management

LANGUAGES Spanish

Native or Bilingual

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