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Data Entry Customer Service

Location:
Wrightsville, PA
Posted:
May 15, 2023

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Resume:

LAURA T. SHIPLEY

* *** **. ****, ** *****

223-***-****

adw5dv@r.postjobfree.com

Government Travel Consultant, Associates of Arts degree in Paralegal studies. National NALA Certified Paralegal. Exceptional organizational and management skills. Excellent critical thinking abilities. Federal Government Clearances. Paralegal and administrative skills including drafting and proofreading. Customer Service expert. Efficient with Sabre and Sabre 360. Loyal, professional, hard working, flexible, organized and detailed. Type 60 plus words per minute.

EXPERIENCE

NOVEMBER 2022-CURRENT CONFIDENTIAL Full-time Government Travel Consultant booking international, domestic itineraries including airfare, rail, car, and hotel for various governmental departments. Comfortable with issuing tickets, running exchanges and refunds.

JULY 2022-NOVEMBER 2022 PARALEGAL, VOCE TOGETHER Full-time Paralegal drafting, processing, and submitting various documents and petitions to the local court on behalf of the Department of Human Services, Children and Youth division. Performed diligent searches on missing parents and perpetrators using multiple resources and clearances.

JUNE 2021-JULY 2022 PARALEGAL, BYBEL RUTLEDGE, LLP Full-time Paralegal and Bookkeeping position. Multitasking projects under the supervision of multiple attorneys working within various areas of law. Documenting, drafting and proofreading various legal documents such as Engagement Letters and Contracts. Office Coordinator and Bookkeeper for Firm. Office Management of owner operated business in addition to Firm. Input billable hours and timekeeping for Partner of firm. Invoice clients for all attorneys. Administrative duties, E-filing, scanning, and record keeping. Create new client files Created and issued Management and Payroll reports for firm meetings as well as monthly financial reports for owner operated business with submission to FINRA auditing and FINOP reports.

APRIL 2018-JUNE 2021 OUTBOUND SALES CONSULTANT, SHIPLEY ENERGY, INC Full-time Outbound Sales Representative position cross selling energy sources to current customers as well as marketing energy sources to potential new clients. Exceptional call volume and excellent sales averages. Salesperson of the Year 2018 and 2019. Efficient use of applicable software programs such as Five9.

MARCH 2009 – JANUARY 2018 OFFICE MANAGER, SUMMERLIN CONTRACTORS, LLC Full-time Office Management position. Data Entry, Bookkeeping, efficient use of Word, Excel, Power Point, and QuickBooks. Answer income telephone calls, schedule appointments, and type contracts. Assistance with payroll. Full charge of Accounts Payable, Assistance with Accounts Receivable, bank deposits, and bank reconciliations. Categorization of files and inventory. Front Desk position answering incoming telephone calls and assisting with all aspects of customer service, scheduling roofing and re-construction appointments. Planned meetings, pre estimate walk-through and company events.

NOVEMBER 2002-APRIL 2009 GOVERNMENT TRAVEL AGENT, OMEGA WORLD TRAVEL Full-time Government and military Travel Agent position booking and issuing tickets for all aspects of professional and corporate travel including rail travel, hotel and car arrangements. Customer Service skills utilized. Knowledgeable on Federal and State Regulations for legal and efficient use of funds working with professionals for their business and travel needs. Experience with Department of Justice business travel requirements and laws. Experience with three different GDS systems, Apollo, Sabre, and Worldspan. Booked group and special needs business travel including the arrangement of on-air oxygen tanks and other large medical equipment. Department Team Leader for the Veteran Affairs division.



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