Data Entry Service Agent

TIFFANY LAKES

**************@*****.***

Cell: 480-***-****

OBJECTIVE

To obtain full time employment with an Employer that will utilize my skills and training while providing an opportunity for advancement and growth.

SUMMARY OF QUALIFICATIONS

2004-2023 Administrative, Data Entry, Tech Support, Customer Service Agent, Health Services

Developed interpersonal skills, having dealt with a diversity of professionals, clients, and staff members.

Scheduling appointments, answering billing and insurance questions, and handling customer inquiries and complaints.

Professional knowledge of all computer skills Microsoft office all functions, outlook, spreadsheets, word, excel, power point, etc., also phone skills, data entry, data processing. Communications, visual communications, scheduling and customer service skills. Can help with all functions of technical support, walk through any data support, reset password, activate accounts, setting up products etc.

Function well, independently and as team member.

Proven communication abilities-both oral and written.

Self-motivated, able to set effective priorities to achieve immediate and long-term goals and meet operational deadlines.

Detail and goal-oriented. Function well in high stress atmosphere.

WORK OF EXPERIENCE

December 1 2007-2010 Part Time/Seasonal

RGIS

Inventory Taker (Auditor)

September 2007- 2013, Full Time/Seasonal

CEDA Summer Cooling/Winter Heating Program

Data Entry Technician/ Customer Service

Assist clients with application

Front office Receptionist

Customer Service Technician

June 6, 2012 – 2014 Full Time

Cohen

Data Entry Technician

Trained Interns

Office Receptionist (when needed)

October 2014-2019 Full Time

Customer Engagement Services

Technical Team Agent

Customer Service Agent

Sales Representative

February 2020-2023 Full Time

McKesson (Cover My Meds)

Sr. Health Services Associate

Assisting Patients, Pharmacy and Doctors

Customer Care Agent (Inbound\Outbound) Calls

Build and maintain productive working relationships with clients.

HIPPA Trained

EDUCATION

University of Phoenix Phoenix, AZ

Masters in Business Administration Degree – 2013-2014

University of Phoenix Chicago, IL

Bachelors in Science in Management Degree - 2010-2013

University of Phoenix Chicago, IL

Associates in arts Degree - 2008-2010

Paul Robeson High School Chicago, IL

General Studies Diploma – 2003

Earn a degree in Computer Information/Visual Communication and

Management from the school of Business at UOP

Earned an MBA from the University of Phoenix

Professional Experience

McKesson (Arizona)

Sr. Health Services Associate

Assisting Patients, Pharmacy and Doctors with copay assitance

Customer Care Agent (Inbound\Outbound) Calls

Build and maintain productive working relationships with clients.

Assist with Ipledge program etc, (assisting FDA approve Medications)

Customer Engagement Services (Arizona)

Tech Support Agent

Customer Care Agent (Inbound\Outbound) Calls

Sales Representative

HIPPA Trained

CEDA (Data Entry Tech/Manager) (Chicago)

Assist clients with application

Front office Receptionist

Customer Service Technician

Cohen (Chicago)

Customer Service Technician

Data Entry

Trained Interns

CEDA (Data Entry Tech/Manager) (Chicago)

Assist clients with application

Front office Receptionist

Customer Service Technician

REFERENCES

References are available upon request.

Contact this candidate