Service Agent Administrative Assistant

Melissa K. Sandoval

*** ******* ******** **. *.O. Box 10 Santa Clara, NM 88026

575-***-**** ******************@*******.***

Objective: To secure a position that will enable me to utilize my strong organizational and professional customer service skills.

Skills & Abilities

Exceptional skills in customer service and office administration

Complete tasks efficiently & accurately-strong multi-tasking abilities

Possess strong interpersonal and verbal communication skills

Team oriented and flexible in a changing environment

Extremely productive in a high volume and high stress environment

Proficient in various computer programs (Microsoft Office, MVD 2.0, POS, DAS, Q-matic)

Employment Experience

6th Judicial District Attorney’s Office

Provide emotional support to victims

Victims’ rights information, help in finding

Needed resources and assistance in filling crime

Victim related forms, send court reminders

Accompany victims to court hearings April 2020-present

Grant County Pretrial Services 6th Judicial District June 2019-April 2020

Pre risk assessment reports

Violation Reports, intakes, compliance letters, monthly reports

Scheduling all clients appointments

Cobre Consolidated Schools August 2014-June 2019

Human Resources-Administrative Assistant

Post Vacancy Announcements

Responsible with confidential information with regards to personnel files

Set up interviews

Responsible for inputting requisitions

Responsible for ordering supplies for different schools in the district

Create files for employees-maintain files to be complete and accurate

Provide high quality customer service to all customers

MVD Customer Service Agent February 2008-July 2012

State of New Mexico, Motor Vehicle Division, Silver City, NM

Review, verify, collect, and scan required documentation to issue regular and commercial driver’s licenses, permits, and identification cards

Administer road and written tests to process driving applications

Process state registrations with accuracy to ensure tax and title and title documents are filled out accurately

Responsible with confidential information with regards to vehicles and other pertinent documentation

Collect fees after each transaction and print documents

Prepare and print reports to process end of day closing

Prepare and order supply list and organize inventory

Provide high quality customer service to all customers

References available upon request

2 years of college courses-Pima County Community College Tucson, AZ 1991

2 years of college courses-Western New Mexico University Silver City NM 1996

Contact this candidate