Service Representative Customer

Jayden DeGroot

*** ****** ***, ******, ** *****

Phone: 435-***-****

***********@*****.***

OBJECTIVE

To gain an entry level position as a customer service representative where I can grow my experience and contribute significantly by utilizing my soft skills and energetic persona to maximize productivity and ultimately company profitability.

SKILLS

Verbal and written communication

Microsoft Office

Organization

Detail oriented

Customer service

Conflict resolution

Problem solving

Quality focused

Time management

WORK EXPERIENCE

Pet care specialist and retail associate

PetSmart May 2021– June 2022

Most recent work experience.

Quality customer service and professional attitude.

Advanced within in store several times.

Money handling

Medication lists and administering medications to multiple animals.

Ensure safety of animals and customers.

Resolved customer issues.

Operational Associate (Seasonal)

JCPenny November 2020 – December 2020

Delivered excellent customer service with a positive, professional attitude

Responsible for fulfilling online orders and managed curbside pickups

Actively listened to customer issues to quickly resolve problems

Ensured merchandise was accurately accounted, scanned, and met the needs of the customer

Cash register ringing & general cash handling

Café Supervisor

All-Star Bowling and Entertainment January 2020 – July 2020

Assisted in the execution of all areas of the cafe, including open/close shifts

Supervised the front of the house employees and ensured best in class service

Resolved customer complaints and order issues

Ensured proper cash handling

Floor Team

Megaplex Theaters April 2019 – December 2019

Quickly cleaned each auditorium before the start of every film

Ensured cleanliness of theater lobby and restrooms

Watched for safety or security issues (trip hazards, lighting, suspicious persons, etc.) and reported to management

Transported supplies to and from storage rooms

Hostess

T.G.I Fridays August 2018 – March 2019

Welcomed guests and ascertained their dining needs

Seated guests and managed the seating chart

Monitored restaurant activity to determine seating and dining flow

Assisted others with side work including, but not limited to cleaning, stocking, folding silverware, etc.

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