Collections Specialist Customer Service
Resume:
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— Resume v Done
MELISSA S BALDAUF
PERSONAL PROFILE
I have been in management, training and leadership roles for
majority of my working career My experience is paired wi
** ***rs’ in overall customer service & customer experience
CONTACT
‘Xe 614-***-****
(S adw5cl@r.postjobfree.com WORK EXPERIENCE
OFFICE MANAGER- NAPA CENTRAL COLLISON
September 2018 to February 2023
EXPERTISE
Conduct financial reports & bookkeeping
aoe -Completed payroll weekly for employees
o -Developing long term financial goals
aims -Overseen insurance claims & financial aspects regarding claims
cero -Created business relationships with vendors & future sales
opportunities
Treleieg -Direct Investment Activities
Costomes Service TRAINER MANAGER- CAREWORKS
Direct Market
March 2012 to August 2018
Responsible for training all new employees on claim regulations
~Developing & enforcing new claim processes & procedures as.
changes occurred
~Ensuring laws & regulations were carried out per our accounts
Troubleshooting & finding solutions as new accounts are carried
out
SOFTWARE
KNOWLEDGE
Microsoft Office
pies conan ete SENIOR COLLECTIONS SPECIALIST- GC SERVICES.
January 1998 co March
Software
Quickbooks
-Carried out student loan collections for the federal department of
education
Handled personal & financial information
-Provided guidance to borrowers for defaulted loans
Trained incoming employees on the default process
PERSONAL SKILLS. EDUCATION
Creativity
HIGH SCHOOL
Brooke High School Class (1991)
Wellsburg, WV
Team building
Communication
Problem Solving
Leadership
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