Collections Specialist Customer Service

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— Resume v Done

MELISSA S BALDAUF

PERSONAL PROFILE

I have been in management, training and leadership roles for

majority of my working career My experience is paired wi

** ***rs’ in overall customer service & customer experience

CONTACT

‘Xe 614-***-****

(S ************@*****.*** WORK EXPERIENCE

OFFICE MANAGER- NAPA CENTRAL COLLISON

September 2018 to February 2023

EXPERTISE

Conduct financial reports & bookkeeping

aoe -Completed payroll weekly for employees

o -Developing long term financial goals

aims -Overseen insurance claims & financial aspects regarding claims

cero -Created business relationships with vendors & future sales

opportunities

Treleieg -Direct Investment Activities

Costomes Service TRAINER MANAGER- CAREWORKS

Direct Market

March 2012 to August 2018

Responsible for training all new employees on claim regulations

~Developing & enforcing new claim processes & procedures as.

changes occurred

~Ensuring laws & regulations were carried out per our accounts

Troubleshooting & finding solutions as new accounts are carried

out

SOFTWARE

KNOWLEDGE

Microsoft Office

pies conan ete SENIOR COLLECTIONS SPECIALIST- GC SERVICES.

January 1998 co March

Software

Quickbooks

-Carried out student loan collections for the federal department of

education

Handled personal & financial information

-Provided guidance to borrowers for defaulted loans

Trained incoming employees on the default process

PERSONAL SKILLS. EDUCATION

Creativity

HIGH SCHOOL

Brooke High School Class (1991)

Wellsburg, WV

Team building

Communication

Problem Solving

Leadership

Contact this candidate