Mailroom Clerk Customer Service
Resume:
Shasta Sabine
Lethbridge, AB T1K 2A7
Highlights
• Excellent communication and customer service skills
• Practises proficient organizational skills
• Hard working driven employee who takes pride in their job
• Friendly and Outgoing
• Over 13 years of experience in a professional environment
• Highly motivated team player
• Thrives in a fast paced environment
Relevant Skills & Abilities
Reception and Administrative Experience
• Answered 300+ internal and external calls daily in a timely and professional manner
• Dealt with disgruntled callers and visitors
• Provided a positive first impression for company guest and clients
• Ordered catering and booked meeting rooms for groups ranging in size from 2 to 60 people
• Assisted with the migration of a database used solely by reception to a database that was accessed by whole company
• Handled departmental filing
• Sent time sensitive and confidential material by courier
• Trained temps from various agencies on how to handle reception and switchboard
• Entered time sheets
• Dispatched and scheduled 5+ tradesmen daily for service calls and installations
• Sourced and ordered all materials the most cost-effective way
• Created accounts and relationships with suppliers, employees and clients Accounts Payable and Accounts Receivable Experience
• Invoicing and receiving payments
• Applied vendor number to purchase orders and invoices
• Paid invoices over the phone by credit card
• Weekly cheque runs of up to 100 cheques
• Posted and received all daily orders
• Reconciled statements
Volunteer Experience
• Worked with the United Way Campaign f 2001 - 2005 Cash Handling and Retail Experience
• Opening and closing store/bank procedures
• Completed all daily banking transactions
• Collecting on delinquent accounts
• Approving customers for payday loans and title loans up to $5000
• Dealing with large amounts of cash daily
• Ensuring debit, cash, and cheques balance with end of day reports
• Taking Inventory
• Training new employees to be Customer Service Representatives Technical Skills
• Able to operate multi-line switchboard
• Able to operate inserter and postage machine
• Expert skillset with Quick Books, Outlook, Excel, Word, Cara and SAP
• Able to operate a variety of electronic gas machines, cash registers and debit machines Employment History
Westview CO-OP HBS April 2019 –September 2022
Office Administrator
Better Than Nature September 2015 – March 2019
Customer Service/Office Administration
Self Employed – House Cleaning July 2013 – August 2018 Sarsons Mechanical Services Ltd., Ok Falls, BC August 2009 – July 2013 Office Manager/Dispatcher/Purchases
Unit Electrical Engineering, Ok Falls, BC April 2006 – October 2007 Sales/Reception/Inventory/AP/AR
TransAlta Corporation, Calgary, AB 2001 – 2005
Mailroom Clerk/Receptionist/
Switchboard Operator/Accounts Payable Admin
Shasta Sabine 403-***-****
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