Full Time Technical Support

TECHNICAL SKILLS

·Experienced with Windows, MAC, Linux.

·Oracle PL/SQL/NoSQL;

·HTML/CSS, JavaScript, SWIFT

·VMWare/Azure

·Office 365 Suite

PROFESSIONAL SKILLS

·Effective Communicator

·Team Leader

·Works well with others

·Teamwork

·Time management

·Decision making

·Self-motivation

EDUCATION

·AA in Math & Science • June 2018 • Los Medanos College

·BS in Information Systems • San Francisco State University

DOMINIC J. CONFETTI

***************@*****.*** (925) – 877 - 4358

3593 LOVEBIRD WAY ANTOCH, CA, 94509

(23) DOMINIC CONFETTI LINKEDIN

EXPERIENCE

INFORMATION SYSTEMS TECHNITIAN II • CONTRA COSTA COUNTY (DISTRICT ATTORNEY’S OFFICE) • MARTINEZ, CA • JAN 2021 – PRESENT – FULL TIME - 40 HOURS PER WEEK

Install, test and configure hardware components and additions to network sites,

Relocates data equipment and telecommunication lines. Receives requests for assistance regarding desk top and computer related problems including hardware, software and peripheral printers and related equipment and determines severity of problems and resolves or refers to the appropriate staff or vendor.

Confers with information services staff in the evaluation, selection, acquisition and implementation of computer hardware and/or software solutions.

Troubleshoot equipment problems to ensure functional operation; performs minor repairs on computer equipment; and creates new data plugs, replaces cables and makes necessary adjustments.

Coordinates major equipment repairs; locates vendors and ships parts as needed for repairs; and arranges for vendors to perform on-site repairs.

Performs system administration functions including monitoring or adding applications, users and devices, modifying user profiles, resetting passwords and file maintenance

Coordinates and conducts user training, education and problem-solving sessions; counsels users regarding system functionality; and develops documentation for user problem-solving including system and user manuals.

Performs a variety of duties in the installation, configuration and troubleshooting of hardware and software applications and equipment related to local or wide area networks

Attends and participates in professional group meetings and keeps abreast of new trends and innovations in the field of information systems support and analysis.

ITS FACILITIES/HOUSING SYSTEM ADMIN • SFSU, SAN FRANCISCO, CA • JAN 2018 – 2020 – FULL TIME - 40 HOURS PER WEEK

·Responsible for providing desktop, network and user systems technical support.

·Troubleshooting networks, systems, and applications.

·Troubleshooting printers, networking, setting up staff workstations, IoT Devices, Cloud/Remote, and AiM Devices.

·Performing hardware, software installations and upgrades. Investigating and providing solutions to correct malfunctions and optimize operating procedures of the departments we service.

·Documenting problems and solutions in ticketing system (ServiceNow)

·Providing IT assistance such as hardware and application support for the faculty and staff in departments Facilities Services, Physical Planning and Development, Capital Planning Design and Construction, and Housing.

·Assisting in IT projects throughout the facilities department as well as assisting students with their housing network and internet access.

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