Salesforce Administrator Developer

BHANU PUTTI

Salesforce Consultant

**************@*****.*** 810-***-****

Summary

6+ years of experience in the IT industry as a Salesforce developer/administrator and force.com platform. Having extensive knowledge with domain experience including analysis, requirement gathering, design, developer, enhancements, testing, deployment, and maintenance of standalone object-oriented enterprise applications.

Extensive experience in data migration and integration using Heroku Using DB as a middleware.

Involved in various SFDC implementations including Sales Cloud, Service Cloud & App-exchange applications using Visual Force Pages, Visual Force Components, Force.com IDE, SOQL, and SOSL.

Proficient in CRM business processes like Lead Management, Account Management, and Case Management.

Proficient in SFDC Administrative tasks like creating Users, Roles, Profiles, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports and Dashboards.

Expertise level knowledge on Salesforce Web Services APIs like REST, Bulk & SOAP.

Developed page layouts, search layouts, custom links, related lists and other components on object record pages.

Ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally. Mentored new end/business users on Salesforce application and also a good team player.

Salesforce.com

Apex, Visual force, Apex Triggers, Apex Controllers, Bulk triggers, Salesforce.com, Workflows and Approvals, AppExchange, Email Templates, DocuSign, Wave Analytics, Formulas, Validation Rules, app exchange, SVN, Lightning framework, Custom Integration and Management tools such as HP ALM, JIRA, Visio, Bit Bucket, and Confluence.

Web technologies

JavaScript, PHP, Angular JS, XML, HTML, XHTML, XSL, CSS, AJAX, ASP

Force.com tools

Apex Data Loader, ETL, Data Extraction, Force.com Apex Explorer, Apttus, Force.com Migration Tool and Eclipse IDE PLUG-IN, FORCE.COM Explorer, GIT, Jenkins

Relational DB

SQL, SOQL, SOSL

Skills

Education:

Master of Science May 2016

Lawrence Technological University, Michigan, USA 3.3/4.0

Bachelor of Technology May 2013

Bandari Srinivas Engineering and Science, India 3/4.0

Certifications

Certified Salesforce Administrator

Certified Salesforce Platform Developer 1

Professional Experience

Outset Medical, CA Sep 2021 - Present

Salesforce Developer/Administrator

Performed the roles of Salesforce.com Admin and Developer in the organization.

Interacted with various business team members to gather the requirements and documented the requirements.

Developed various Custom Objects, Tabs, Entity-Relationship data models, validation rules on the objects, tabs, Components and Custom links.

Configured Sales Force Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Used Salesforce Automation Process (SAP), Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.

Worked on Salesforce.com Application to Setup activities and customized the apps to match the functional needs of the organization.

Created various Reports (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.

Cervello, Boston, MA March 2020 – July 2021

Salesforce Administrator

Managed the fast-paced queue of support/project requests from Sales, marketing, finance, human resources, development, and IT end-users, driving all issues to resolution with a strong focus on customer satisfaction.

Analyzed business requirements and resolved case requests including configuration/customization of 80+ profiles, permission sets, public groups, roles, role hierarchy, forecasting, field-level security, record types, queues, reports, dashboards, and identification/documentation of bugs.

Worked on Custom objects, Static resources, Page layouts, Workflows, Validation rules, Custom settings, Custom labels, etc.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Worked on Sales Cloud & Service Cloud Creating of the Knowledge Base articles for Salesforce.com Customers. Provide the necessary technical training to the team members in resolving critical & complex performance and security issues related to the product.

Maintained test coverage for all the classes and triggers and supporting deployment activities.

Worked on custom objects, application, and custom report type. Dealt with queues, groups and created assignment rules email alerts and templates for case management.

Road Scholar, Boston, MA Jan 2019 – Feb 2020

Salesforce Administrator

Worked as SFDC Consultant for development projects as required and Acted as the liaison to resolve issues between business requirements, Business Process Model (BPM) and technical design limitations.

Reviewed and understood the business requirements as documented through Business Process Model (BPM), Use Cases Model and non-Functional Specifications.

Worked with Business Analysts and end-user to determine screen layouts for a new web application.

Implemented Web-to-Case, Email-to-Case functionalities to provide better customer support to the customers.

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards, Designed, developed, and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.

Designed, developed, and deployed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.

Imported data from excel sheets into Leads, Accounts, Contacts, and Opportunities using Data Loader and Import Wizard and scheduling tools to automate bulk data loading.

Genesys, SFO, CA Feb 2018 – Nov 2018

Salesforce Administrator

Work onsite with a client to develop workflows and processes to track, monitor and report on installation solar installation projects.

Create a new object with multiple page layouts and record types.

Create Salesforce Process Builders to create, schedule, open, close, and advance tasks based on business requirements.

Create task views, reports, and dashboards for staff and management. Create Sales processes to automate Leads to Contacts, Accounts, and Opportunities and approval flow to further automate their sales process.

Create reports using Conga Composure and implement Docu-Sign to further automate all the client's sales processes.

Manage internal sales database for eCommerce solution company Set up workflows, rules, and customized layouts to preserve data integrity and improve business efficiency.

Authored and designed a wiki documentation site with engaging, help-related materials for database users Lead configuration, testing, training and support of new applications and tools to ensure user acceptance and adoption.

Oversee day to day operations for 40+users. Create training materials and schedules. Gather project requirements and implementation Data management and de-duplication Analytics, reporting and dashboard creation Field, page layout and UI management.

Vice Media, New York June 2016 – Dec 2017

Salesforce Administrator

Interacted with various business user groups to increase the user adoption for helping them use the software Added users, roles, public groups and implemented additional role hierarchies, sharing rules and record level permissions to manage sharing access among different users.

Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, Activities, Dashboards, and Reports.

Added new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.

Created and deployed several reports for different user profiles based on the need in the organization.

Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.

Provided user support and bug fixing activities as per the SLA.

Created new user accounts Manage access levels for various accounts Import/export data. Create business logic to assist workflow Construct objects, page layouts, and fields.

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