CRYSTAL WHITNEY

*** ***** *****, ********, **. **542 206-***-**** adw5a0@r.postjobfree.com

https://www.linkedin.com/in/crystal-whitney-31661420/

Summary

A results-driven, customer-focused, articulate, detail oriented, Data Entry Clerk/Office Assistant, comfortable with correspondence, calendaring, event planning, filing, memos, presentations, flyers, catalogs, setting appointments, and training materials. Software applications: Accounts Payable, Accounts Receivable, Distributed Order Management, Inventory Control, and Transportation Management systems.

Skills

Ability to lift forty pounds

Active Listener, Coordinator, and People skills

Computer Savvy: ADOBE, Excel: Spreadsheets and Charts, Microsoft Word, Flowcharts, Genesys, Office 365, PPT, Windows 10

Customer Service (U.N.F.I., C.D.S. and Humach)

Marketing and Sales

Office Assistance: Copying, Data entry, Filing, FTPing, Scanning, Shredding, Typing 60+ wpm

Production Support, Service Now, Troubleshooting

Receptionist: Greet customers, Answer phones, Schedule appointments, Track RSVPs

Experience

Member Experience Associate / Customer Service 01/2023 to 4/2023

Express Employment Professionals, contractor with Humach (remote)

Responded to phone inquiries related to insurance carrier benefits (Over the Counter (OTC), Flex: Grocery, Transportation and Utility benefits)

Performed benefit research, activated extra benefit (flex) cards, provided flex card balance(s), request replacement flex cards, assisted customers with over-the-phone orders via Nations’ store, initiated refunds, reshipments, and submitted catalog shipment requests on behalf of members.

Product Demonstrator 11/2022 to 01/2023

Club Demonstration Services (C.D.S.) Pharr, TX.

Prepare tray(s) per vendors’ specifications to provide to the public as a sample.

Provide information about the products’ ingredients, and uses to peak customers’ interest, encourage them to take a sample, and to consider purchasing the product.

Application Manager (Support) 10/2019 to 09/2022

Tata Consulting Services (TCS – CITI) Irving, TX. (remote)

Edit and upload documentation to Archer, ARP, CDAI, CISAR, Confluence, ICAPS, Jira, and SharePoint.

Research, coordinate, follow-up, track, and update status documents related to software components and servers requiring vulnerability remediation.

Mentor Offshore and Onshore team members.

Researcher 1/2019 – 8/2019

Due to a layoff soon after U.N.F.I.s’ merger with SUPERVALU Inc., pursued COBOL Programmer/Analyst, Technical Writing, and Voice-over opportunities. Relocated to Texas to be closer to aging Mother.

COBOL PL/1 Programmer/Analyst 09/2013 to 01/2019

United Natural Foods Inc, UNFI Auburn, WA.

Maintained, enhanced, developed, and tested COBOL PL/1 programs and menus developed in-house for the Accounts Payable, Accounts Receivable, Customer Service, Data Warehouse, Distributed Order Management, EDI, Pricing Support, Lawson and TMS systems.

CRYSTAL WHITNEY (PAGE 2)

Contractor - COBOL Programmer/Analyst 12/2012 to 09/2013

JVT Advisors Andover, MA.

Maintained, enhanced, developed, and tested COBOL PL/1 programs of the Distributed Order Management System for United Natural Foods, Inc. (UNFI) as a contractor for JVT Advisors.

COBOL Developer 05/2011 to 12/2012

Zones Inc Auburn, WA.

Maintained, enhanced, developed, and tested COBOL, and SuprTool programs for the Accounts Payable, Accounts Receivable, EDI (EDI 810, EDI 856), Finance, and Order Processing departments.

Participated in daily scrums while using System Design Life Cycle (Agile methodology).

Contract Help Desk Technician, Consultant 09/2010 to 02/2011

Apex Systems Bellevue, WA.

Responded to Starbucks’ employee phone inquiries using Active Directory to reset passwords and check security access, provided remote troubleshooting support of software (Point of Sale System, Cash Management, Labor Management, and Inventory Management).

Used BMC Remedy Service Desk database knowledge base to resolve more complex inquiries.

Part-Time Transit Operator 02/2009 to 05/2011

Metro Transit Tukwila, WA.

Provided reliable and safe transportation to commuters and tourists in King County.

Responded to questions related to schedule, transfer points and directions.

Help Desk Specialist 01/2008 to 12/2008

Dynamic Data Associates, Inc Redmond, WA.

Supported customers using BMC Remedy Service Desk to log tickets, monitored servers, set up new user accounts, added file permissions, performed software installations, reset passwords, provided hardware troubleshooting (Blackberry, Dell, Mac, copier, fax, printer, scanner, and video surveillance equipment and tracked hardware inventory activity.

Executive Assistant 01/2002 to 12/2007

United Methodist Conference (UMC) Office Des Moines, WA.

Provided front desk coverage as receptionist during personnel break time.

Assisted four busy executives (Director of Camping Ministry, Director of Youth Ministry, Director of Finance/Treasurer and Director of Ethnic and Multi-cultural Diversity).

Provided heavy phone support and travel assistance, coordinated mass mailings, assisted with meeting preparation, catering for luncheons, and meeting minutes.

Prepped for and attended UMC Annual Conference as Office Staff Assistant on an annual basis.

Accomplishments:

oCreated flyers, camp catalogs and tracked RSVPs for upcoming events using: ADOBE PageMaker 6.5, Corel Word Perfect Suite 8, In Design, and MS Office Suite (Excel, Microsoft Word, PPT, Publisher).

oUpdated Treasure’s annual Finance report and tracked RSVPs to events held by the Treasurer on an annual basis.

Education and Training

M.S. Information Systems 2009

University of Phoenix Tacoma, WA.

B.S. Information Technology 2007

University of Phoenix Tacoma, WA.

Veteran: US. Army – Rank Specialist 5 1978 – 1982

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