STACY ANN COX
Indianapolis, Indiana 46219
Home Phone: 317-***-****
Cell Phone: 317-***-****
WORK HISTORY
RDI Corp
Customer Service Rep
● Provide customer service to inbound callers regarding YETI products. Warranty support, technical support, product return support, shipping support.
● Earned distinction of Top Learner for completing all training and development modules within the YETI University learning portal and completing and maintaining current on all educational modules within the RDI Corp knowledgebase. State of Indiana (BMV)
Finance Director
● Supervise 4 Divisions within BMV/C
1. Treasury Division
-Oversee the functions of refunds issued through the STARS System
-Ensure all State/Federal Regulations are being followed as it pertains to the distribution of funds to various organizations
2. Collections Division
-Manage and oversee the balancing process of monies owed to the BMV/C for non-funded transactions
- Ensure all State/Federal Regulations are followed in the collection process
-Super User for PeopleSoft Accounts Receivables Module 3. Accounts Payable Division-
-Supervise the processing of various invoices for both internal and external customers of the BMV/C
-Ensure all State Regulations are followed in the processing of payments to vendors
-Audit invoices sent by vendors to ensure proper/timely payment
-Super User for PeopleSoft Accounts Payable Module 4. Payroll Division
-Supervise the payroll process for both the BMV and BMVC
-Super User for PeopleSoft Time and Labor Module
● Responsible for keeping up to date on both State and Federal Regulations as it pertains to each section under my supervision
● Direct and lead employees
● Responsible for maintaining a professional work environment
● Create/ Implement Operational Policies as needed EDUCATION
Warren Central High School
Diploma: 1988
SKILLS
MS Windows / MS Excel, MS Word, and MS Office. /Oracle People Soft (Financials, Human Resources, Travel Expense Module, and Enterprise Learning) / Various Internet Browsers / Heavy Phone skills, very professional, organizational, and articulate. / Great oral & written communication skills / Detail oriented and highly self-motivated. / Excellent worker independently and within team environments. / Over 25 years of customer service experience Very dedicated to my work and have worked my way from Account Clerk 3 to Director of Accounting/Collections/Payroll.
AWARDS
RECEIVED Winning with Teamwork Award-4/28/2008
Certificate of Appreciation Award-5/23/2010
Customer Service Award-7/26/2010
REFRENCES
Steve Veneri Payroll Contact -Indiana Bureau of Motor Vehicles (Controller)-232-0656 Milan M Mazak III-Triple M Entertainment (Owner/Operator)-317-***-**** Laurel Pritt- Indiana Bureau of Motor Vehicles Admin to Commissioner Abernathy-317-***-****