HIGHLIGHTS

Motivational Speaking at the local high schools with the Mentor Program-Started in 2015

SUMMARY OF QUALIFICATIONS

Customer Service

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Production

Load and unload items from machines, conveyors, and conveyances.

Operate machinery used in the production process, or assist machine operators.

Place products in equipment or on work surfaces for further processing, inspecting, or wrapping.

Examine products to verify conformance to quality standards.

WORK EXPERIENCE

Farmers insurance

Customer service Advocate May 2021 to September 2022

Maximus

Healthcare CSR Lawrence KS April 2020 to Jan 2021

Floor Trader

Lead salesman, Lawrence KS August 2017 to March 2020

JC Penney

Associate for Support Team, Lawrence, KS March 2015 to July 2017

Customer Service Representative-Student Loans/Marketplace

GDIT Corporation, Lawrence KS September 2012 to March 2015

EDUCATION

Highland CC, Highland KS Associates Degree

Psychology

REFERENCES

Craig Butler

Motivational Speaker

Lawrence KS 66049

785-***-****

Martha Carpenter

Federal Reserve

Kansas City MO

816-***-****

Christy Daughenbaugh

Certified Nursing Assistant

Eudora KS 66025

913-***-****

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