Service Representative Data Entry
Resume:
Melissa Odom
Portland, OR *****
**************@*****.***
Work Experience
Billing Specialist
Spectrum - Vancouver, WA
September 2020 to September 2022
Account Specialist
CONTINUUM - PORTLAND OREGON
May 2016 to August 2020
My responsibilities began in retention as a specialist and I have been increasing my skills and responsibilities to include technical, billing expert and sales. Sprint is the client and I take incoming calls, with the goal to always meet and exceed the prescribed stats. I strive to create repour with customers. Probe to resolve the known and unstated reason for the call. I provide expert knowledge on all aspects of our products and services. I can explain the bill and services to an upset customer, and have it become a cohesive and understandable document. I also encourage services and devices that may benefit my customers.
Clerical Associate.
Orchard Hardware & Fred Meyer - Portland OR
November 2014 to April 2016
Handle daily accounting for store. Data entry, file organization, printing and copying. Vehicle Emissions Technician
Department of Environmental Quality - Portland OR
June 2014 to October 2014
Used excellent customer service skills, when handling sometimes angry, or hostile customers. Maintain good organizational, money handling and multitasking skills. Worked independently and as part of a team. Extreme attention to detail on all transactions. Limited duration position.
Customer Service Representative
Legacy Emanuel Hospital - Portland OR
March 2011 to June 2014
I worked for the food and nutrition department at the three retail venues for the hospital. Keeping to the highest degree of integrity and professionalism, with regards to my duties. They were handling cash, visa and inhouse cash machine transactions, on a computerized register system. Closing end of day reports and deposits, making the till accurate the next day. Promoting excellent service for all customers and upselling. Problem solving and implementing solutions as they were needed. Sharis - Management - Portland OR
January 2003 to November 2010
Successfully maintain food cost with weekly inventories and POS management. Interview, hire, evaluate and promote staff members, to meet and exceed sales projections. Keeping the highest standards and always adhering to the core operating priorities. Providing excellent customer service and ensuring the staff is also. Writing evaluations and counseling staff to obtain the best they can be. Attending and chairing management meetings to continually keep communication open between staff and management. I have written and implemented many of the community project. Writing schedules using the TMX software program. Sponsoring community events, outreaching in the local area with business and the local schools.
Education
Bachelor of Science in Political Science
University of Oregon
Skills
• PeopleSoft
• Accounting
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