Customer Service Clerk

Grantley G. Boykin

240-***-**** ************@*****.*** Washington, DC Metropolitan Area

SUMMARY

For over 20 years, I’ve been an experienced professional in the areas of customer service, improving team performance, streamlining processes, enhancing company growth, and technical innovation. With my refined skillset and excellent interpersonal communication, I have transformed under-achieving individuals into outstanding managers who go above and beyond. Proficient in using Microsoft (Word, Excel, Outlook, and PowerPoint).

PROFESSIONAL EXPERIENCE

World Bank, Washington, DC 2004 – 2006

Meetings Correspondent

Responsibilities/Duties:

Ensured all meeting documents were available for review to the attendees

Managed the calendar of all related departmental meetings

Interacted with different companies regarding

United Parcel Service, Landover, Maryland 1999 – Present

Dispatch and Delivery Change Request Clerk Supervisor

Responsibilities/Duties:

Communicates with drivers regarding pickups.

Manages and updates control logs of customers address and drivers pick-up records.

Resolves address discrepancies using Delivery Information Acquisition Device to ensure the packages are delivered to correct location.

Pulls the undeliverable packages from the driver vehicles to update the mailing. address so the packages can be recirculated for delivery.

Forwards the billing documents to the appropriate sites.

Collects, organizes, and consolidates packages from drivers on a daily basis.

Prints nightly reports for manager showing the actions taken such as the Delivery Correction Report to resolve the errors.

Generates a report using the Delivery Information Acquisition Device from each driver.

Provides customer services related to address issues and billing information.

Retrieves, organizes, and submits driver’s timecards to the managers for approval.

Creates and files the delivery and high-value reports.

Performs Quality Assurance verification of shipping and delivery operations.

EDUCATION / TRAINING

High School Diploma

Calvin Coolidge High School, Washington, DC

Computer Training

Armstrong Adult Education, Washington, DC

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