VR

Va-Nia Ann Reid

Professional Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error- free transactions.

Work History

Dairy Queen Brazier - Lead Cake Decorator

Brooklyn Park, MN

01/2010 - Current

Neil Elementary - Elementary School Tutor

Crystal, MN

09/2012 - 06/2014

Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.

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Verified accuracy of orders while meeting strict deadlines on producing completed products.

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Kept work area safe and sanitized by washing utensils, tools and countertops.

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Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.

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● Designed specialty cakes for weddings, birthdays and graduations. Precisely arranged display cases throughout workday to highlight finished products.

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● Managed material inventory and ordered new materials when needed.

● Increased cake sales by 15% in 6 months

Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.

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Motivated students towards learning and studying to build self- confidence and reduce fear of failure.

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● Supported students with helpful study habits and exam strategies.

● Provided homework assistance using specific curriculum and materials. adw57s@r.postjobfree.com

612-***-****

Brooklyn Park, MN 55443

Skills

● Proper Storage Procedures

● Effective Customer Service

● Design Methods

● Spoilage Control

● Suggestive Selling

● Retail Sales Customer Service

● Cash Register Operations

Education

06/2003

Patrick Henry High School, Minneapolis,

MN

Minneapolis, MN

High School Diploma

Waldorf College

Forest City, IA

Child Psychology

Augsburg College

Minneapolis, MN

Psychology

Bremer Bank - Bank Teller

Brooklyn Park, MN

03/2008 - 03/2010

US Bank National Association - Bank Teller

Robbinsdale, MN

01/2005 - 01/2007

Identified learning needs and implemented fun and engaging learning activities to help students advance.

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Improved test scores by focusing on reading comprehension, math, and critical thinking skills through one-on-one tutoring sessions.

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Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

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● Reconciled cash drawer and resolved discrepancies.

● Counted and packaged currency and coins.

Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

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● Provided customer records, account statements and copies of checks. Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.

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● Sold and cross-sold bank products to new and existing customers.

● Placed orders for customer checks and verified starting numbers. Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.

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● Processed customer transactions promptly, minimizing wait times. Answered telephone inquiries on checking and savings accounts, loans and lines of credit.

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Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.

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Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

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● Reconciled cash drawer and resolved discrepancies. Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

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Identified sales opportunities and referred customers to branch partners in financial services.

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Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.

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