TALILE

DESALEGN

CUSTOMER SERVICE

SPECIALIST

720-***-****

adw577@r.postjobfree.com

Amarillo, TX 79109

CONTACT

Hardworking professional with 20+

years of experience and a proven

knowledge of back office operations,

administrative support and

customer service. Aiming to

leverage my abilities to successfully

contribute positively to your

company.

CAREER OBJECTIVE

Life Insurance Broker

Independent Contractor, Amarillo, TX

Driver

Independent Contractor, Amarillo, TX

Benefit Verification Associate

Consova Corporation, CO

EXPERIENCE

April 2021 - Present

• Consistent Top Sales Performer

• 95% Retention rate average

Sought out new clients and developed clientele by networking to

• find new customers and generating lists of prospective clients. Interviewed prospective clients to learn about financial needs and discuss existing coverage.

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Obtained underwriting approval by completing application for coverage.

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Requested and arranged for medical checkups of insurance

• purchasers with assigned doctors or clinics.

Developed coordinated protection plans for immediate coverage action and long-term strategy implementation.

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Facilitated distributions to beneficiaries as directed upon death of policyholder.

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Attended seminars and programs to learn about new products and services, learn new skills and receive technical assistance in developing new accounts.

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January 2014 - January 2021

• Loaded and unloaded goods and luggage to appropriate locations. Maintained clean driving record and obeyed traffic laws and regulations.

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Cleaned vehicle seats and storage areas to maintain professional,

• organized appearance.

Utilized GPS devices and route tracking systems to locate optimal driving paths and avoid traffic.

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Performed routine maintenance on vehicles to promote longevity and prevent breakdowns.

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• Transported people to appointments and destinations on schedule.

• Helped elderly and disabled passengers safely enter and exit vehicle. March 2016 - May 2017

Examined letters from policyholders and agents, original insurance applications and other company documents to determine if changes

•

Call Center Service Associate

Kaiser Permanente, Aurora, CO

were needed and effects of changes.

Compared information from application to criteria for policy

• reinstatement and approved reinstatement when criteria were met.

• Involved persons to obtain missing information.

Transcribed data to worksheets and entered data into computer for use in preparing documents and adjusting accounts.

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Prepared insurance claim forms and related documents and

• reviewed them for completeness.

Interviewed clients and took calls to provide customer service and obtain information on claims.

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Organized and worked with detailed office and warehouse records, maintaining files for each policyholder, including policies that were to be reinstated and cancelled.

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October 2014 - January 2016

• Used database system to record notes and call information.

• Followed established procedures during calls with patients. Managed and resolved issues with patients during calls by following determined script.

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Anticipated patient concerns on calls by providing additional

• information.

Met performance goals and call center metrics in fast-paced performance setting.

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Assisted managers by training new personnel to improve onboarding process.

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Coordinated appointments according to established scheduling

• guidelines.

Reported significant changes in patient condition to facilitate advanced care.

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Delivered administrative support to physician practices aiding in quality healthcare services.

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Documented medical data in patient charts, facilitating accurate

• records.

• Obtained patient medical histories for inclusion in records. Learned company policies, rules and performance requirements to achieve successful calling metrics.

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• Built trust with patients through personalized conversations. Maintained confidentiality of privileged information by respecting personal privacy.

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• Answered patient calls and determined proper course of care. Charted patient data in system and transferred to providers or

• advised accordingly. Informed care team of significant changes. July 2012 - July 2015

91 B Wheeled Vehicle Mechanic

United States Army National Guard, Aurora, CO

Class leader, conflict resolution, team unity and moral, assuring punctuality and attendance, and making sure all responsibilities and tasks were complete

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• Awarded Army Achievement Medal and Honor Graduate. Aligned wheels and steering mechanisms using alignment

• equipment and wheel-balancing machines.

Explained complex repair procedures in simplified terms to support informed decision-making and customer satisfaction.

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• Rewired ignition systems, lights and instrument panels.

• Maintained cleanliness of work area.

Troubleshooted fuel, ignition and emissions controlled systems, using electronic testing equipment.

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Addressed common parts replacement to correct symptoms resulting from pistons, rods and gears.

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Followed checklists to complete inspections of brake and fuel

• systems.

Tested electronic computer components in automobiles to verify proper operation.

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High School Diploma

Eaglecrest High School

EDUCATION

May 2010

Awards & Honors

• Honor Roll

Extracurricular Activities

• Orchestra, Thespian, Japanese, Tennis, Volleyball SKILLS

• Computer proficiency

• Customer Service Experience

• Bilingual (Amharic)

• Active listening skills

• Strong organizational skills

• Energetic work attitude

• Courteous demeanor

• Adaptive team player

• Creative

• Research

• Multi-Task Management

• Reading Comprehension

• Writing

• Critical Thinking

• Creative Problem Solving

• Email Marketing

• Client Service

• Customer Relations

• Office Management Software

• Report Preparation

CERTIFICATIONS

• Life Insurance License

LANGUAGES

• Amharic

Native

• English

Native

Volunteer

WeLoveU Foundation

VOLUNTEER EXPERIENCE

March 2012 - Present

Help in any means necessary in the event of natural disasters, communities in need Played in Orchestra for benefit concert Monetary donations Provide food & water Donate Clothes Rebuilding homes Cleaning trash and debris

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Contact this candidate