Dwight Chapman

***** ********* ****, *** ***

San Antonio, Tx 78232

210-***-****

adw565@r.postjobfree.com

SKILLS

Training Development, Sales Training, Sales Coaching, Cold Calling, Personal Development, Customer Relationship Management (CRM), Marketing Strategy, Business Development EXPERIENCE

DChap Consulting LLC, San Antonio Tx - Managing Director Jan 2021- Present

● I provide marketing material and support for the San Antonio Metro Area.

● I facilitate training and recruitment for testers in San Antonio and the surrounding areas.

● I market testing to families, businesses and non profit organizations in San Antonio and the surrounding areas.

● I interface with the San Antonio and Houston labs to maintain the supply chain for San Antonio, Austin and Killeen Texas.

CNC Network Solutions, Round Rock Tx - Account Manager May 2016- July 2022

● Provide close personal service to develop long term customer relationships, seek out and develop new business and product sales.

● Created cold call campaigns to expand lead generation efforts.

● Created follow up campaigns to increase referrals and drive pipeline. Google, Austin Tx - Program Assistant

Feb 2020 - Oct 2020

● Worked closely with the leadership including the Program Manager, Inside Sales Leadership and ADR Department Head.

Trained 2 CERs and supervised daily workflow.

● Created and oversaw workflow programs for CER and ADR teams.

● Analyzing data to adjust and create new workflows.. Google, Austin Tx - Customer Enrichment Rep, Account Development Rep Feb 2019 - Feb 2020

● Worked closely with the leadership including the Program Manager, Inside Sales Leadership and ADR teams.

● Created and implemented Sales campaigns and cadences as an ADR.

● Contacting prospects to set Inside Sales meetings through drip email campaigns, cold calling.

● Maintenance of Salesforce Lightning CRM

EBQuickstart, Austin Tx - Sales Development Rep

Apr 2015 - Feb 202019

● Cold calling to set appointments for the internal and external sales team to close deals.

● Updating and managing Salesforce CRM to support the sales pipeline.

Used Outlook and various tools to set, invite prospects and track sales meeting results.

LegalShield, Brooklyn Ny - Small Business Consultant, Employee Benefits Specialist Jan 2000 - Present

● Arranging for marketing and presentation of Legal Expense plans and Identity Theft protection packages.

● Executing daily operations of customer acquisition and retention.

● Training and managing over 150 Independent Associates in multiple states and achieving significant improvements in their productivity. EDUCATION

Borough of Manhattan Community College, New York Ny - Business Administration Sept 1990 - June 1992

Focus on Marketing, Business Administration, Micro and Macro Economics. Brooklyn Technical High School, Brooklyn NY - NYS Regents Diploma Sept 1986 - June 1990

Focus on Industrial Design

PROJECTS

● Data Analytics - Reelection Campaign for Jada Andrews-Sullivan: Analysis of ongoing marketing campaign for San Antonio, Texas District 2 City Council. Advising on Run-off election campaign efforts.

● International Outreach - Google Austin: Email follow up for GoogleNext 19 with overseas contacts, with 7 day 5 contact cadence.

● Contact Enrichment - Google Austin: Researching accounts from the State & Local Government Book of Business to find new contacts for cold call and email outreach programs. Added over 5600 new contacts to Salesforce/Vector for SLG outreach.

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