Benefits Specialist Program Assistant
Resume:
Dwight Chapman
San Antonio, Tx 78232
******@***************.***
SKILLS
Training Development, Sales Training, Sales Coaching, Cold Calling, Personal Development, Customer Relationship Management (CRM), Marketing Strategy, Business Development EXPERIENCE
DChap Consulting LLC, San Antonio Tx - Managing Director Jan 2021- Present
● I provide marketing material and support for the San Antonio Metro Area.
● I facilitate training and recruitment for testers in San Antonio and the surrounding areas.
● I market testing to families, businesses and non profit organizations in San Antonio and the surrounding areas.
● I interface with the San Antonio and Houston labs to maintain the supply chain for San Antonio, Austin and Killeen Texas.
CNC Network Solutions, Round Rock Tx - Account Manager May 2016- July 2022
● Provide close personal service to develop long term customer relationships, seek out and develop new business and product sales.
● Created cold call campaigns to expand lead generation efforts.
● Created follow up campaigns to increase referrals and drive pipeline. Google, Austin Tx - Program Assistant
Feb 2020 - Oct 2020
● Worked closely with the leadership including the Program Manager, Inside Sales Leadership and ADR Department Head.
Trained 2 CERs and supervised daily workflow.
● Created and oversaw workflow programs for CER and ADR teams.
● Analyzing data to adjust and create new workflows.. Google, Austin Tx - Customer Enrichment Rep, Account Development Rep Feb 2019 - Feb 2020
● Worked closely with the leadership including the Program Manager, Inside Sales Leadership and ADR teams.
● Created and implemented Sales campaigns and cadences as an ADR.
● Contacting prospects to set Inside Sales meetings through drip email campaigns, cold calling.
● Maintenance of Salesforce Lightning CRM
EBQuickstart, Austin Tx - Sales Development Rep
Apr 2015 - Feb 202019
● Cold calling to set appointments for the internal and external sales team to close deals.
● Updating and managing Salesforce CRM to support the sales pipeline.
Used Outlook and various tools to set, invite prospects and track sales meeting results.
LegalShield, Brooklyn Ny - Small Business Consultant, Employee Benefits Specialist Jan 2000 - Present
● Arranging for marketing and presentation of Legal Expense plans and Identity Theft protection packages.
● Executing daily operations of customer acquisition and retention.
● Training and managing over 150 Independent Associates in multiple states and achieving significant improvements in their productivity. EDUCATION
Borough of Manhattan Community College, New York Ny - Business Administration Sept 1990 - June 1992
Focus on Marketing, Business Administration, Micro and Macro Economics. Brooklyn Technical High School, Brooklyn NY - NYS Regents Diploma Sept 1986 - June 1990
Focus on Industrial Design
PROJECTS
● Data Analytics - Reelection Campaign for Jada Andrews-Sullivan: Analysis of ongoing marketing campaign for San Antonio, Texas District 2 City Council. Advising on Run-off election campaign efforts.
● International Outreach - Google Austin: Email follow up for GoogleNext 19 with overseas contacts, with 7 day 5 contact cadence.
● Contact Enrichment - Google Austin: Researching accounts from the State & Local Government Book of Business to find new contacts for cold call and email outreach programs. Added over 5600 new contacts to Salesforce/Vector for SLG outreach.
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