Administrative Assistant Service Agent

Barbara Fullard

*** ******* ******, # * ********, SC 29506 843-***-**** *****.*******@*****.***

PROFESSIONAL PROFILE

Customer service-oriented professional who ensures smooth patient flow by providing prompt attention to pulling patient charts and necessary medical records, gathering accurate billing and financial information, and reviewing intake materials for accuracy and completeness.

Team player who performs at high levels of productivity in fast-paced environments without missing a deadline.

Builds trust and respect by consistently meeting and exceeding expectations.

Good time management, adopting a flexible approach to work.

Microsoft Office Applications – MS Excel, MS Word, MS PowerPoint.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Patient Processing Patient Registration HIPAA Compliance

Release of Information Medicaid Medicare Medical Records Management CMS 1500

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Administrative Assistant, 2021

Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2019

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

PROFESSIONAL EXPERIENCE

Continuum Global Solutions/CVS Anderson, IN 08/2022-01/2023

Benefit Verification

• Resolves cases for prescriptions so they can be filled, collect information for cases, outbound calls to patient, doctors, insurance companies, pharmacies, meet metrics of the company. Verify patient benefits copay and insurance information.

• Update profiles and educate customers about the fundamentals and benefits of their healthcare insurance plans.

• Check on Prior Authorization from doctor office for patient prescription. Look up patient insurance in different source and insert it in website SPRX.

• Maintain confidentiality standards of protected health information in accordance with HIPAA guidelines.

Continuum Global Solutions Call Center – Dallas, TX 09/2021 – 05/2022

Remote Customer Care Coordinator

Manage inbound phone calls and enroll members into Aetna insurance plans.

Update profiles and educate customers about the fundamentals and benefits of their healthcare plans.

Maintain confidentiality standards of protected health information in accordance with HIPAA guidelines.

Concentrix Call Center – Cincinnati, OH 01/2021 – 04/2021

Remote Sales / Service Customer Service Agent

Received inbound calls, asked, and answered questions, and provided information.

Tracked and documented calls using a company specific software program.

Handled difficult problems and avoided escalation wherever possible.

Continuously improved call handling skills, system knowledge, and communication skills.

Provided exceptional service to customer that met and exceeded contractual service level agreements.

Wendy's – Florence, SC 09/2018 – 10/2020

Cashier / Crew Member / Customer Service/Cook/Training

Performed a variety of tasks including food production and serving customers at the cash register.

Processed transactions, accepted payments, and ensured order accuracy.

Maintained clean and organized workstation and guest area.

Worked in a team environment and communicated effectively with managers and co-workers.

Prepares batches of food that are cooked to order or kept warm until ordered and sold; this may include such food items as hamburgers or fried chicken.

Operates large-volume cooking equipment such as griddles, grills, or deep fryers. Prepares, washes, and cuts food to be cooked.

performs or supervises the performance of training activities. training performs any activity that is intended to increase the knowledge, skills, and abilities of an organization's employees.

A trainer may be involved in developing, planning, or conducting training activities.

Wendy's – Florence, SC 05/2017 – 02/2018

Cashier / Crew Member / Customer Service/Cooks/Training

Performed a variety of tasks including food production and serving customers at the cash register.

Processed transactions, accepted payments, and ensured order accuracy.

Maintained clean and organized workstation and guest area.

Worked in a team environment and communicated effectively with managers and co-workers.

Prepares batches of food that are cooked to order or kept warm until ordered and sold; this may include such food items as hamburgers or fried chicken.

Operates large-volume cooking equipment such as griddles, grills, or deep fryers. Prepares, washes, and cuts food to be cooked.

performs or supervises the performance of training activities. Training performs any activity that is intended to increase the knowledge, skills, and abilities of an organization's employees.

Training would be involved in developing, planning, or conducting training activities.

Hardee's – Florence, SC 04/2017 – 05/2017

Cashier / Crew Member / Customer Service/Cook/ Training

Performed a multitude of daily job duties including food production and assisting customers.

Took orders, operated cash register, accepted payments, and maintained clean and organized workstation.

Worked in a team environment and communicated effectively with managers and co-workers.

Prepares batches of food that are cooked to order or kept warm until ordered and sold; this may include such food items as hamburgers or fried chicken.

Operates large-volume cooking equipment such as griddles, grills, or deep fryers. Prepares, washes, and cuts food to be cooked.

performs or supervises the performance of training activities. A trainer performs any activity that is intended to increase the knowledge, skills, and abilities of an organization's employees.

A trainer would be involved in developing, planning, or conducting training activities.

Travel Center of America – Florence, SC 08/2015 – 02/2017

Retail Cashier / Customer Service Associate /Deli Attendant/Training

Answered inbound calls and customer questions, handled cash, sold lottery tickets, and checked ID for purchases.

Processed transactions, accepted payments, and provided prompt, courteous customer service.

Worked as part of a team and interacted with diverse customers and staff members.

Followed all policies as they related to customer confidentiality.

Prepares batches of food that are cooked to order or kept warm until ordered and sold; this may include such food items as hamburgers or fried chicken and food items that have to be cooked.

Operates large-volume cooking equipment such as griddles, grills, or deep fryers. Prepares, washes, and cuts food to be cooked.

performs or supervises the performance of training activities. A training performs any activity that is intended to increase the knowledge, skills, and abilities of an organization's employees.

Training would be involved in developing, planning, or conducting training activities.

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