Service Representative Support Specialist

Patricia Ann Roberts

**** ********* **** ****. · Belleville, IL 62221 · 618-***-**** · E–mail *******@*****.***

Dear Sir/Madam:

Dear Sir:

I have attached my resume for your review for a tutoring position at the Midwest Career Resource Center, teaching young adults. I have taught young adults in the Adult Basic Education at Southwestern Illinois College, Lakeland College and Metropolitan Community College for most of my entire career. In the later part of my career, I have been a computer science instructor for high school students and a very successful GED Instructor. I have worked as a permanent Substitute Teacher at Dunbar Elementary teaching Language Arts for the past four years. Last year I worked for the City of East St. Louis as a Grant Writer and was able to secure about 56 million dollars of grant funding for Economic and Community Development for the City of East St. Louis.

Now, I am ready to continue my works at a Remote Teacher.

My resume will reveal:

Over twenty years of computer training / teaching experience in M S Office Suites and other software applications

Skilled at managing the public and individuals with professionalism and sensitivity.

Resourceful and creative at accurately interpreting client needs and offering optimal solutions.

Adept at conceptualizing, planning, organizing, and facilitating workshops.

Experienced communicator with various age groups and population-types

Adept at conceptualizing, planning, organizing, and facilitating curriculum for students.

Experienced communicator with various collaborations to meet the needs of my students.

I would like an opportunity to discuss this challenging position with you believing my skill set and background is a good fit to teach for your company. You may call me on my cell 618-***-****. I will be in contact with you soon.

Thank you in advance for your consideration.

Sincerely,

Electronic signature

Patricia Roberts

PATRICIA A. ROBERTS

2642 Greystone ESTs Pkwy

Belleville, IL. 62221

Telephone: 618-***-****

Email: *******@*****.***

HIGHLIGHT SUMMARY OF QUALIFICATIONS

Motivated Education professional offering dynamic experience and job performance as manager/ supervisor in a collaborative environment, development and delivery of results-oriented solutions to meet the emerging needs of my students.

Self-directed facilitator in management of GED program.

Demonstrating equal strengths in problems-solving, troubleshooting and organizational time management.

Exceptional ability tin the working with the educationally disadvantaged

TECHNICAL SKILLS

Operating Systems Windows 95/98/2002/XP Professional – NT Work Station – NT Server – DOS

Software Programs Windows NT 4.0 – Novell Netware – Windows 98 – Word – Excel – Access – PowerPoint

Infinite Campus –School Administration Software Web based software

Applications Hardware/Software Trouble Shooting – Performance Monitoring – Hardware Installations – Software Configurations – Peripheral Equipment Testing and Maintenance

Languages COBOL – UNIX – HTML – Visual Basic

Network Ethernet – LAN – WAN – Token Ring

PROFESSIONAL EXPERIENCE

Grant Writer securing $56 Millions in grants for Economic & Community Development

City of East St. Louis 2021- 2023

Dunbar Elementary School Language Arts 2018-2021

Adjunct Faculty Southwestern Illinois College 2008-2016

oDemonstrated excellent instructor teachings in Adult Basic Education Dept:

Computer Literacy Skills, Reading and writing, business math, office skills

GED Instructor Youth Build Charter School 2011-2013

oTeaching basic skills to students at varied academic levels integrating GED skills into curriculum, monitor students performance, work as a team member to complete other projects related to job, adapt curriculum and develop additional materials according to needs of students,

oGrant writing team

oDuties as technology coordinator for school ERATE Specialist

Technology Director/ Instructor Ethel Hedgeman Lyle Academy 07/08 – 2010

oInitiated and completed all mandated processes and applications needed for ERATE funding.

oDesigned and coordinated the installation of computer science classrooms for the district.

oCreated and taught the computer science curriculum for the school district.

oChaired the technology committee and ensured the completion of state mandated technology plan.

oManaged and monitored the installation on technology infrastructure of the school district.

oResponsible for software and hardware procurement, installation, testing and maintenance of computer systems to include NIC cards and IP addresses.

oExecute the diagnostic troubleshooting computer equipment for Windows NT

oDemonstrates excellent organizational management skills.

oTrained technology team of teachers on the use of Infinite Campus – School Administration Software.

Computer Technology Instructor Lake Land College 01/99 – 7/2008

oResponsible for software and hardware procurement, installation, testing and maintenance of computer systems to include NIC cards and IP addresses

oExecute the diagnostic troubleshooting computer equipment for Windows NT and Novell Netware

oResearch and recommend computer equipment acquisitions, review computer production reports and assess reports of system malfunctions.

oImplement upgrade for hardware and software and write specifications for equipment

oDemonstrates excellent organizational management of created user accounts, development of groups, and user accounts.

oEstablish rights and permissions, set properties for domain users

oInstructing students in Basic and Advance Computer Technology Program

oActs as liaison for departments when new software and hardware consultation is needed

oVocal and engaged advisory member with ability to modify curriculum to meet individualized students’ learning style and level of development.

oReview curriculum material usage, educational materials and textbooks

oTeach Introduction to Business and Systems Analysis and Design

oKeen ability to foster relationships within the organization while demonstrating the mission of the college through student-center didactics.

oProvide training to staff on new software

Software Trainer/PC Support Specialist Metropolitan Community College 08/96 –07/98

oOperated a Unisys System – CASTS APECS-database software (query language)

oIdentified analytical problem solving skills to obtain information from users to design reports for various departments

oModified COBOL programs to generate reports

oDesigned programs using Lotus and MS Access and Microsoft Office Suites

oExperienced in the writing of new curriculum for the Community College

oDemonstrated excellent instructor teachings:

Computer Literacy Skills

Windows 2000, and Windows XP

Introduction to Data Processing

Online Computer Literacy Class

Director of Computer Learning Center Future Kids 08/91 – 10/95

oResponsible for Staff Development, advise instructor, and conferred with administration of center

oDirected the development of curriculum.

oPromoted the and implemented continuing education learning for staff and clientele.

oAnalyzed and approved budgetary line objectives

oTaught students computer applications:

Windows 3.11 and Windows 95, Microsoft Works (Database, Spreadsheets, word-processing, LOTUS 5.0 Release, Quicken, Microsoft Office Suites, MS Outlook

EDUCATION

A.AS, Data Processing Technology, Southwestern Illinois College

BA, Business Administration, McKendree College

MA, Computer Resources & Information Management, Webster University

MA, Educational Studies, McKendree University

REFERENCES

Ms. Lorri Smith 618-***-****

Dr. Albert Harold 314-***-****

Mrs. Cameo Phillips 618-***-****

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