Support Specialist Electrical Apprentice

William A. Johnson

505-***-**** • ************@*******.*** • Fountain, Colorado • www.linkedin.com/in/william-johnson

Professional Summary

Experienced professional with the incumbent skills to train, lead, motivate, and cultivate a healthy, holistic work environment. Adept at juggling multiple assignments and conflicting tasks in a timely and efficient manner to successfully complete prioritized objectives. Skilled at meeting deadlines, working under pressure, and remaining fluid with task prioritization. Ability to delegate, communicate and effectively utilize my team’s unique abilities and skillset to exceed expectations and set benchmarks. Experienced in fast-paced, continuously evolving environments, while maintaining classified databases and strict deadlines in support of organizational objectives. Quick learner with a sincere desire to grow professionally with a great organization. Enthusiastic about teamwork, bonding, and driving towards success as a team, using skills, experience, and feedback.

Honorably Discharged Veteran.

Active Secret Clearance.

Areas of Expertise

Risk Assessment Policy Implementation Organizational Communication Cross-Functional Leadership Strategic Planning Cross-Functional Collaboration Team Building & Leadership Account Management Program Implementation Documentation & Reports Strong Analytical Skills Interpersonal Communication Problem Solving Critical Thinking Data Management Self- Motivated Research Skills Time Management Customer Service Information Security Management Data Analysis Physical Security Personnel Security Public Speaking Global Operations Mission Critical Environments Joint Operations Scheduling Relationship Management Accountable Macro Management Employee Empowerment Compliance & Security Reliable Responsible Quality Assurance Creative Problem Solving Development of Others Active Listening Interpreting the Meaning of Information Judgement and Decision Making Administrative Abilities Time Management Team Building Trouble Shooting Equipment Maintenance Safety Implementation Judgement and Decision Making Documentation Complex Problem Solving Socially perceptive Organization Supervisory Roles Managerial Skills Guiding/Directing Activities and Support Oral Communication Written Communication Empathy

Education

ACI Learning – Computer User Support Specialist Anticipated Graduation: June 2023

CompTIA A+ (1101 & 1102) In Progress

CompTIA Security+ (601 CML) In Progress

CompTIA Network + (CML 008) In Progress

PeopleCert ITIL 4 Foundation April 2023

Basis Leader Course - Completed 1-month course, 3.82 GPA August 2022

Advanced Individual Training - Completed 6-month course, 3.83 GPA January 2019

High School Diploma - V Sue Cleveland High School, Rio Rancho NM, 3.67 GPA May 2015

Professional Experience

United States Army –Various Locations September 2018 – February 2023

Motor Transport Operator/Supervisor

Properly labeled, secured, and transported all classifications of materials.

Identified shortcomings of equipment, safety hazards, cautionary locations, and maintenance in accordance with policies provided.

Documented, planned, and scheduled various logistical operations to meet deadlines.

Success in my MOS and understanding of the Unit mission sets and the Commander’s intent lead to additional duties and responsibilities.

Operated and maintained a fleet of military vehicles, ensuring they were always in optimal condition for mission readiness.

Conducted regular inspections and preventative maintenance on assigned vehicles, promptly identifying, and addressing issues to minimize downtime.

Coordinated with unit leaders to plan and execute logistics movements in support of training exercises and real-world missions, including transporting troops, equipment, and supplies.

Trained and supervised junior MTOs on proper vehicle operation and maintenance procedures, ensuring high proficiency and safety among the team.

Developed and implemented vehicle dispatch plans, maximizing efficiency, and ensuring timely critical supplies and equipment delivery.

Demonstrated a strong commitment to safety, adhering to all applicable regulations and procedures to prevent accidents and ensure the well-being of personnel and equipment.

Collaborated with other logistics team members to coordinate and execute complex supply chain operations, ensuring seamless coordination and integration across all units and functions.

Maintained accurate records of vehicle usage, and maintenance, providing timely and detailed reports to unit leadership as needed.

Demonstrated a thorough understanding of vehicle systems and maintenance procedures, contributing to the overall effectiveness and readiness of the unit.

Manager of Immediate Personnel

Mentored 18 individuals by using active listening, and empathy offering encouragement, and providing solutions, and alternatives to a wide variety of situations and circumstances.

Developed creative solutions to an ever-changing and evolving workspace while meeting or exceeding expectations.

Scheduled meetings, training, tasks, and appointments to keep the team as current and operationally effective as reasonably possible.

Recognized for compliance and guidance lead to 4 promotions, 6 awards, 4 coins, and one Soldier receiving recognition from the 3 Corps Command Sergeant Major and a highly effective and cohesive Headquarters unit.

Accountable Individual for High Dollar Value Materials

Maintained, serviced, operated, managed, and distributed $38,466,168.41 worth of equipment without loss, or discrepancy (Armorer’s Room, Communications Room, and Headquarters Platoon Hand Receipt Holder) resulting in $0.00 loss in equipment and basic issue items.

Sensitive Information Courier

Properly transported, maintained, oversaw, administered, and disposed of secret information. Operated communication equipment requiring Secret information to facilitate inter-unit communications providing mission-essential communications and understanding in operational environments.

Organizational Level Administrator

Managed, maintained, and accounted for 212 cumulative and unique individuals’ personal confidential information. Processed important documentation while also keeping records of activities, training, progress, and personnel actions. Created weekly slides to illustrate the current situation of the unit and provide insight into where improvements can be made, raising the unit’s mission-capable status to 89% from 54%.

WJ Electric, Rio Rancho, NM December 2015- August 2018

Electrical Apprentice

Assisted electricians by performing duties requiring skill and precision such as measuring, cutting, splicing, and conceptualizing wiring methods for a given task.

Electrician

Sourced, acquired, and installed necessary components to perform a wide variety of functions from performance upgrades, re-routing, new installations, or remodeling existing work.

Technical Skills

Software: Microsoft Office 365 Suite(2003, 2007, 2010, 2013, 2016 and 365 Adobe Microsoft Exchange

Operating Systems: Microsoft Windows(XP, Vista, 7, 8, 8.1, 10 MAC OSX, iOS Vista

Networking: LAN, Routers, VOIP, VPN, Wi-Fi, Cat 5, Cat 6

Hardware: Identification of Hardware and Replacement Diagnose and Troubleshoot Hardware Upgrades and Maintenance Support Computer Hardware Storage Capabilities Install Read and understand technical manuals and schematics Manage multiple troubleshooting tasks simultaneously Configure VPN and server Quality Assurance Configure Install Data Center Compliance & Security

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