Front Desk Customer Care

Atulkumar Lad

Email: *************@*******.***

Cell phone: 210-***-**** San Antonio, TX 78249

Objective:

Secure a challenging position as an Information Technology Support, so that I can use my Experience to benefit the company I work for and myself.

Qualities and skills:

Able to repair, install, upgrade, and maintain desktop and notebook computers as well as printers, scanners, and calculators. Extensive knowledge of technology terms and developments.

Excellent multi-tasking ability and works well under pressure.

Familiar with all operating systems of Microsoft. Strong knowledge about computer, mobile, hardware and software. Multiple Language Skills - can speak English, Hindi, and Gujarati

Served as a captain, team player, self-starter, quick learner, punctual, hardworking, and honest

Technologically knowledgeable, good communication skills, patient, devoted, loves working with multi-cultural people, extremely good and proficient in various programming types.

New Achievement:

CompTIA A+ Certification (New Exam 1101-1102, June 2022)

Microsoft AZURE Fundamentals (Exam AZ 900, March 2022)

Microsoft AZURE Security Engineer Associate (Exam AZ 500, March 2022)

Level 4 Security Awareness Certification (2020-2022)

Work experience:

IBIS Management, Jackson Keller RD, San Antonio Texas 78213, USA (June 2013-At Presently)

Assistant IT Manager, Helpdesk Support/Service Desk

Providing help and assistance for employee regarding any IT issues they might have Troubleshooting any hardware or software issues in computer, fixed any IT problem that occurred

Office 365, Outlook 2010, and Outlook 2016, knowledge of Networking Concepts, TCP/IP, LAN, WAN

Expert in Windows 7 and Windows 10 Windows XP, All version Microsoft Office.

Answering calls and logging tickets, Routing the tickets to the correct escalation group

MS office (Word, Excel, PowerPoint), repair, installation & trouble shooting

knowledge of VPN, IP address assistance & Wireless application support.

Knowledge of Hardware related issues, Remote tools and other apps understanding

Call volume average between 30-40 calls, Ticketing systems and ticketing for conflicts/service

Preparing accurate documentation to support and maintain a working knowledge base of service desk processes including pertinent guidelines, regulations, compliance issues, and documentation requirements as well as reference only application reference guides.

Troubleshoot and resolve Tier I and II incidents include: system inquiries, requests, incidents, software installation, printer support, hardware support (desktop, laptop, peripheral).

Microsoft Windows All Operating Systems, Microsoft Office, networking (TCP/IP, LAN, WAN, VPN)

Covid-19 Small Project: (2-week Project, As a Team Player)

1.Dell Computers (Bexar County, San Antonio) -August, Year 2020.

2.Tower Semiconductor (San Antonio) -October, Year 2021

As an Information Technology Technician, Helpdesk Support Team Player

Installed New Desktop, swap hard disk, Node config in networking, Data Migrate.

Sun Bridge Suite, Blue male Road, San Antonio, USA (July 2011- May 2013) Front Desk Manager and Supervisor

Provided technical support in various forms, to company, over the phone, fax, printer, email and remote connection, networking n also provide update software.

Installation Credit Card Machine n update software also installed software key.

Govinda Services, Self Employed, Owner, Navsari, India (April 2008 – June 2011)

Govinda Services, Surat, India (Jan 2007-March 2008)

Designation of Customer Care, Service Support Engineer as a

Department of Computer and Tele Communication

Innovative InfoTech Services, Surat, India (Aug 2000-Dec 2007)

Senior Customer Care & Service Support Engineer

Innovative InfoTech Services, Surat, India (Sept 1997-July 2000)

Field work on a computer Service Engineer

CERTIFICATION:

Quick Book Certification Course (Level 1 & Level 2) San Antonio 2014

H & R Block (3 Month Basic Course in US Income Tax Filling) San Antonio 2012

TVS Electronics Co., Chennai, India

Certified Training Engineering, 1999

Electronics Regional Test Laboratory Mumbai, India

SMD (Surface Mounting Device) Board Certification, 1998

Magnums Computer Academy, Jalgaon City, India

Diploma in Computer Application Certification, 1994

EDUCATION:

Technical Board of Maharashtra, India

Diploma in Industrial Electronics, 1997

LCC Computer Centre, Gujarat, India-Private Centre

Diploma in Computer Engineering, 1996

The D.K.Tata English High School, Gujarat, India, High School, 1990-1991

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