Customer Service Payroll Specialist

Nancy Hottinger

Payroll Administration, HR, Accounts Receivable, Accounts Payable

**********@*******.***

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Payroll Coordinator

Pinnacle Services, ne. ~ Minneapolis, MN

oct 2018 -1u1 2020

+ Processes bi-weekly payroll, ensuring its accuracy by thoroughly auditing draft payroll previews; communicating

Issues to the payroll provider (ADP) ensuring resolution,

Audits employees’ benefit eligibility to ensure that all paperwork is completed, deductions are accurate, and

Contributions are made in a timely manner

Bill Minnesota State for caregiver services for clients. General ledger entries and reconcile all State of Minnesota

payments.

* Created, implemented and maintain new Policies

Payroll Specialist Il - HM Solution Advisor

TCF National Bonk - Plymouth, MN 55441

"5 ug 2015 sep 2018

+ Solution Advisor ~ assisted employee vie phone, email, and customer service software.

¢ _ New hire paperwork — E-Verify all Retail employees, new employees and document In payroll system.

* Reviewed timesheets, work charts, computation and other information to detect and reconcile 7000 employees

Process and issue paychecks and statements of earnings and deductions

Track leave of absences to ensure proper payment of vacation, personal and sick leave.

Prepare and balance period end reports and reconcile issued payrolls to bank statements.

Accounts Payable Clerk

Continental Diamond - St Louis Park, MN

© may 2012 - nov 2014

‘+ Accurate and timely processing of all facets of A/P

‘* Accounts reconciliations and corrections in over $200k expenses.

Bookkeeper Office Management

Best Western Normandy Inn - Minneapolis, MN

B nov 2009-Feb 2014

‘Modernized all accounting practices reducing expenses by $12,000 annually.

+ Processed a bi-weekly payroll and insured proper procedures for union employees.

+ Reduced aged accounts receivables from an average of $80K annually to less than S2k

Excelled in resolving customer service issues with patience and professionalism

Effectively trained and managed an accounting assistant.

Ensured an efficient operation of the Executive office.

Additional years of Payroll Specialist experience: 16 years

LIFE PHILOSOPHY {strive to improve myself daly Heartland, Microsoft Office, Adobe,

“Make improvements, not excuses.” Curious about new possiblities and PowerPoint, & QuickBooks.

taking action to explore them. Adobe Photoshop & llustrator,

MOST PROUD OF ania

‘Customer Service Skis Sarai EDUCATION

Histen, empathize and then find a Excellent Communication Art institutes intl, Minnesota

way to make things right for the Human Resources Graphic Design

Individual, fest poate Minneapolis, MN

ee ieee 1 OW Creative Thinking

Listen attentively, speak candidly, and thar Sov

treat others respectfully, / apg

eas, Accounts Receivables

Focus on the key inputs and deliver ais \icagaina

them with the right quality and in a ‘Gehotle Desan

timely fashion,

Learn and Be Curious SOFTWARE

Lawson, Ceridian SourceS50, Oracle,

‘ADP Vantage & Workforce, Kronos,

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