Customer Service Operations Manager

Eric Akinmade

www.linkedin.com/in/ericakin **************@*****.*** 682-***-****

TECHNICAL SUPPORT OPERATIONS MANAGER INFO TECH ENTHUSIAST Highly motivated and self driven retail manager eager to leverage 10+ years of experience in solution-focused customer service while in retail to IT/IS. Well versed in various roles of customer and employee support as needed in a fast paced, productive, and efficient environment. Excited to implement growing knowledge and solution solving into real-world value for customers. CERTIFICATIONS

ITIL v4 Foundations (acq. 2/23)

Comptia A+ ce (acq. 7/22)

Google IT Support Professional (acq. 4/22)

Comptia ITF+ (acq. 1/22)

(Currently studying for Comptia Network+ ce)

PROFESSIONAL DEVELOPMENT, SKILLS, AND INTERESTS

-Executed HDD backup and cloning via Macrium during neighborhood volunteering for more hands-on experience and knowledge, also educated user on future data backup and imaging options.

-HDD/SDD swap, RAM upgrade, and system fan cleaning on personal HP laptop.

-Proficient with Windows OS, iOS, macOS, Android, Microsoft entities.

-Troubleshooting for printer support, hardware, software, network issues.

-Basic/growing knowledge of the following: OSI and TCP/IP models for future CCNA certification. Familiar with HTML and CSS for website development and maintenance. PROFESSIONAL EXPERIENCE

Store Operations Manager, QuikTrip, DFW TX 2012-Present Customer service

-Provided phone and on site support, research, and context analysis to deliver accurate information regarding customer inquiries.

-Championed excellent customer service to drive company growth, employee retention.

-Fulfilled customer requests speedily with quality service and customer value at the forefront of each transaction.

Productivity

-Trained and developed management on cultivating a mindset for operational efficiency, to be maximized on each individual shift to ensure guaranteed goods and services.

-Maximized profitability with less onboarding/training with employee retention and customer/employee satisfaction by cultivating and maintaining corporate culture into store teams.

-Capable of adapting and thriving in a high volume, fast paced environment while multitasking with solution-based customer service and a happy customer walking away with a smile in mind. EDUCATION

Tarrant County College: Arlington, TX 2021

Associates of Arts in General Studies

Western Governors University: SLC, UT Exp. 2024

Bachelors of Science in Information Technology

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