Customer Service General Manager

David P. Guyett

Regional Operations Management

**********@*******.*** • 605-***-****

LinkedIn URL • Rapid City, SD Zip Code

Multi-tasking and highly analytical professional with substantial experience providing clients with highest degree of hospitality and customer service, while meeting and exceeding facilities expectations.

Known for overseeing general management of hotels within assigned region. Demonstrated success in sales, operations management, and business development with luxury hotel/hospitality industry. Strong business acumen in overseeing day-to-day running of hotels, providing excellent customer service, devising and implementing standard operating procedures, and managing budgets to meet financial requirements. Proven track record of creating and maintaining healthy culture that attracts and retains top talent. Well-versed in tracking and recording hotel correspondences as well as promoting hotel rules and philosophies at all levels. Skilled in preparing and maintaining consistent and ambitious business plans, implementing marketing frameworks, and achieving all set KPIs/ ROIs. Transformational leader; adept at directing and guiding cross-functional teams to achieve shared vision and goals.

Areas of Expertise

Operational Excellence & Hotel Management

Strategic Business Planning & Execution

Process Integration & Optimization

Revenue Enhancement

Team Training & Leadership

Cost Reduction & Control

Recruiting & Staffing

Relationship Building

Customer Service & Satisfaction

Strategic Planning & Execution

Budgeting & Forecasting

Effective Communication

Professional Experience

Sodaco, Location 2015 – 2022

Regional Operations Manager

Improved satisfaction rate of employee and guests by hiring training and retaining great team members. Drove business performance while managing overall branded hotels operation, including all brand requirements. Established sales targets, devised marketing and workforce management strategies, and gathered extensive data to produce progress reports.

Key Accomplishments:

●Maximized revenue by leading all elements and expenses of six hotels.

●Met and surpassed revenues by 20% and ROI by 15% as well as enhanced medallion service scores to top 10% versus competition through strategic planning.

LIV Hospitality, Location 2010 – 2015

Director of Operations

Led operations of nine hotels at Liv Hospitality, such as revenue management, staffing, cost control, safety, security, accounting, human resources, and complete guest satisfaction. Identified and addressed complex customer/guest issues and concerns in timely and professional manner.

Key Accomplishments:

●Enhanced business productivity by developing and establishing award-winning teams.

●Recognized in top three on all-star reports and consistently maintained over 100% fair share.

●Raised and increased top line by 15% and bottom line by 13% cost restrictions and removal of wasted labor and product via revenue management

Wyndham (Investment Hotels), Dallas, TX 2008 – 2009

General Manager

Managed 200-room property with 6,000 square feet of meeting space. Led hotel underwent comprehensive makeover and rebranded as Best Western, while serving as transition manager. Improved overall business functions, trained team members, managed budgets, developed strategic plans, created policies, and communicated business goals.

Key Accomplishments:

●Minimized labor by 25% while meeting all renovation timelines

●David, this is where we can showcase special achievements or accomplishments to help set apart from the competition. What are you most proud of with respect to your performance in this role?

Additional Experience

General Manager, Holiday Inn (Investment Hotels), Casa Grande, AZ

General Manager, Marriott (Servico/Lodgian Hotels), Denver, CO

General Manager, Crowne Plaza Five Seasons Hotel (Servico/Lodgian Hotels), Cedar Rapids, IA

General Manager, Holiday Inn (Servico/Lodgian Hotels), North St Paul, MN

General Manager, Hilton Garden Inn (Servico/Lodgian Hotels), Rio Rancho, NM

General Manager, Clarion Hotel (Servico/Lodgian Hotels), Omaha, NE

Assistant General Manager, Holiday Inn (Servico/Lodgian Hotels), Rolling Meadows, IL

Food & Beverage Director/AGM, Crowne Plaza Five Seasons Hotel (Servico/Lodgian Hotels), Cedar Rapids, IA

Food & Beverage Director, Best Western (Servico/Lodgian Hotels), Omaha, NE

Banquet Manager, Doubletree Hotel, Omaha, NE

Education

Degree Type (Kindly share your educational details in the form of formal/associate degree, certifications, training, diploma, etc.)

Institute, Location

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