Service Agent Customer

Resume Of Qualifications

Deya Galal Fargali

Heliopolis, Cairo, Egypt

Cell+Whats: +2 0-111*-***-***

Email: *******@*****.***

Objective: Personal Assistant

Certificates, Education & Training:

-USA. Federal Aviation Administration "Airline Transport Pilot" certificate with an SA227 type rating

-Canadian, Transport Canada, "Airline Transport Pilot" certificate with B757/767 type rating

-USA. Federal Aviation Administration "Ground Instructor" certificate

-USA. Federal Aviation Administration "Flight Instructor" certificate

-Grammar School from Bryn Offa, Wrexham, North Wales, UK

-High School from the Cairo Academy of Arts with a diploma in Theatrical Arts

-Professional Pilot training from "North American Institute of Aviation", Conway, SC. USA

-The International Computer Driver's License "ICDL" (MS Office)

-Travel Advisor training and certification by the Travel Industry Council of Ontario, Canada (T I C O)

Experience:

Mar2020 to Date

Travel Advisor for TUI.Co.Uk at Teleperformance,

Based in Cairo, 5th settlement, Al Teseen St. Egypt Duties include:

Receive calls from TUI.Co.Uk customers who have booked Flights, Hotels, Car rentals, Trips/Packages and/or activities, and need to Alter/Change their bookings.. such as:

-Change travel dates - change number in party -change the destination

-Change the booked hotel to another one - shorten or extend their stay

-Cancel / change car reservation

-Cancel or change flight dates

-Correct names on flight tickets

-Filing complaints about hotel or flight services

-Deal with abnormal situations like flight schedule changes and bad weather (and all the changes that follow, like hotel check in dates and rental cars pick up times etc..)

-As Customer Service Agent/Travel advisor, I also sold and reserved/booked Hotels, Flights, Car rentals, Activities and complete travel packages

-Finally, working as Tier2 agent I the After-Travel Complaints Department Jan 2016 to Apr 2020

On time Performance Coordinator (OTP) and the IATA inspection preparation Team Leader for the Al-Masria Universal Airlines, Cairo Airport Duties include:

-Analysis of problems leading to late departures and/or arrivals

-Revising performance of all departments involved in the flow of operations

-Making recommendations (consistent with safety) to affect required change

-Stressing Safety while maintaining prescribed operational time-frames.

-Giving training on need on case be case bases to rectify certain issues

-Making changes to the company operating manual when necessary.

-Coordination between all departments and management to homogenize/ standardize performance of all departments to be able to pass the IATA/IOSA biannual inspection

-Attend and negotiate the final IATA/IOSA inspection and proving sessions together with selected Type Captains and the Chief Pilot and Training Manager

-Prepare an analysis of the final IATA/IOSA inspection in a form of reports on “sticky/tricky points” which could have caused a problem during the final IATA/IOSA inspection.

-Continue to coordinate between departments in order to maintain the same “flow” which lead to renewal of the Al-Masria Universal Airlines IOSA certificate Jan2013 to Dec2015

TICO Certified Travel Advisor for Expedia.ca at Teleperformance, based in Cairo, 5th settlement, Al Teseen St. Egypt

Duties include:

Receive calls from Expedia.ca customers who have booked Flights, Hotels, Car rentals, Trips/Packages and/or activities, and need to Alter/Change their bookings.. such as:

-Change travel dates - change number in party -change the destination

-Change the booked hotel to another one - shorten or extend their stay

-Cancel / change car reservation

-Cancel or change flight dates

-Correct names on flight tickets

-Filing complaints about hotel or flight services

-Deal with abnormal situations like flight schedule changes and bad weather (and all the changes that follow, like hotel check in dates and rental cars pick up times etc..)

-As Customer Service Agent/Travel advisor, I also sold and reserved/booked Hotels, Flights, Car rentals, Activities and complete travel packages

-…and so much more

Nov2003 to Dec2012

Export manager for Cosmopolitan Intl. Trading.

1 Al-Obor Blgds. Salah Salim St. Cairo Egypt. +2-02-240**-*** Duties include:

-Conduct Market studies..

-Find potential buyers..

-keep track of local export laws and regulations..

-Keep track of import laws and regulations of buyer's country..

-Keep track of currency rates and its effect of overall profits..

-Read local and global trends and changes which affect buying capabilities..

-Book containers with logistics/land transport providers

-Book shipping vessels for the company

-Prepare and process shipping documents for "Letters of Credit" (L/C) and/or "Cash Against Documents" (CAD) shipments

-Follow up with buyers to ensure satisfaction upon reception of goods..

-Negotiate and find solutions to buyer's complaints Sep 1993 to May2003

Pilot & Instructor Pilot, For: DHL World Wide Express. Aviation dpt. PO. Box 5741, SNAS hanger Bldg. Manama, Bahrain. Tel (+973) 322 640 Duties include:

-Fly DHL’s Aircraft on scheduled routes and charter flights, delivering DHL’s cargo to destinations in the Middle East and Europe.

-Delivering diplomatic bags on request of Embassies within the GCC.

-Train pilot applicants.

Jun 1989 May 1992

Line Captain, for "New England Air Express"

7 Belver Avenue. North Kings Town, RI. 02852.USA

Duties include:

-Fly an AC67 in the North East mountainous terrain of the USA

-Fly UPS Freight/cargo on scheduled routes (Single Pilot IFR) FAR part 135.

-Fly on demand and non-Scheduled flights

-Train Pilots on new procedures and new routes.

Jan1988 to May1989

Assistant Chief Flight Instructor, and Assistant FBO Manager for North American institute Of Aviation, Conway, Sc. 29526 USA. 803-***-****. (Second of 2 times) Duties include:

-Classroom Instructor for student pilots (applicants) for all licenses and certificates

-Flight Instructor for student pilots (applicants) for all licenses and certificates

-Conduct phases of learning checks

-Deal with a multitude of administrative duties

Jan1987 to Dec1987

Corporate Pilot for National Computer Corporation. 102 South Main Street. Greenville, South Carolina 29601. USA Duties include:

-Fly company owned aircraft on demand bases

-Fly company owned aircraft on Charter bases

-Monitor maintenance schedules

-Monitor and renew all Aircraft certificates and registration.

-Was on-call 24/7

Sep1983 to Dec1986

Flight, Ground and Aerobatics Instructor and Assistant FBO Manager for North American institute Of Aviation

Conway, Sc. 29526. USA . Tel 803-***-****. (The first of 2 times) Duties include:

-Classroom / Ground Instructor for student pilots for all licenses and certificates

-Flight Instructor for student pilots for all licenses and certificates

-Teaching under both FAR parts 141 part 61

-Conducting phases of learning examinations and flight checks

-Assist with all administrative issues

-Sales demonstration pilot

-Formation Pilot

-Parachute drops and Aerial Photography

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