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Customer Service

Location:
West Palm Beach, FL
Posted:
May 16, 2023

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Resume:

Sales Associate

HomeGoods - West Palm Beach, FL

May 2022 to May 2023

Greeted customers in a friendly manner

Answered customer questions

Processed customer transactions

Handled returns and exchanges

Maximized sales transactions

Monitored inventory

Restocked merchandise

Organized new merchandise

Helped ensure customer satisfaction

Customer Service Representative

Customer Service Representative

Comcast Cable and Xfinity Internet - West Palm Beach, FL

April 2021 to May 2022

Managed customer accounts

Conducted customer service surveys

Handled reservations

Resolved customer issues

Booked appointments for clients

Worked in the inbound call center

Assisted customers via live chat

Responded to inquiries and issues

Responsible for troubleshooting applications

Business Development Manager

Business Development Manager

Ascendo Resources - West Palm Beach, FL

December 2020 to June 2021

Excellent telephone skills

Strong verbal and written communication

Good IT skills

Initiative and good decision-making skills

Project management skills

Strong organisational skills

Strategic and analytical thinking skills

Ability to write reports.

Financial Analyst

Financial Analyst

NATIONWIDE FINANCIAL SERVICES

June 2020 to March 2021

Proficient in Microsoft Word, PowerPoint, Excel

Analyzing current and past financial data and performance.

Evaluate financial performance by comparing and analyzing actual results with plans and forecasts

Improves financial status by analyzing results; monitoring variances; identifying trends; recommending actions to management.

Looking at current financial performance and identifying trends

Attention to detail and the ability to identify data patterns, analyzing current and past financial data

Project Coordinator, Walker Property Services

Project Coordinator, Walker Property Services

MOS

December 2019 to December 2020

Proficient in Microsoft Word, PowerPoint, Excel

Able to multitask and remain committed & focused towards each task. For example, includes being on the phone, working two monitors simultaneously as well as typing & taking notes.

Construction background

Manage ongoing & incoming work orders. Setting & keeping up with different dates, deadlines, vendors, stores & guests, until work is completed.

Proactively investigating any & all issues professionally via phone or email, excellent presence when speaking to customers & clients.

Able to work in/with different time zones.

Able to champion, obtain & maintain the best, most satisfactory results that align with the best interests of both company & client.

Sales Associate

Sales Associate

Hustler Hollywood - West Palm Beach, FL

September 2019 to September 2020

Customer service

Advertising different products monthly

Attention to detail

Phone etiquette

Office Receptionist, Williams Agencies

Office Receptionist, Williams Agencies

Microsoft

December 2018 to December 2019

Daily multi-tasking, maintaining & managing the upkeep of the entire lobby & office

Keeping track of important documents, experience filing & creating long-lasting, working systems to benefit myself & the office

Daily customer interactions via phone & email

Proficient in Microsoft Word & Excel

Recruitment/interviewing skills.

Agent supplies overseer, managing orders

SEASONAL

CHILDCARE FACILITATOR, CHRIST FELLOWSHIP MINISTRIES

Provided a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play.

Taught basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.

Organized and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.

Observed and evaluate children's performance, behavior, social development, and physical health.

Identified children showing signs of emotional, developmental, or health-related problems, and discuss them with supervisors, parents or guardians, and child development specialists.

FOH Server

FOH Server

BOLAY Fresh Bold Kitchen - West Palm Beach, FL

May 2017 to December 2019

Handled 5-10 tables daily

Took food and drink orders

Prepared orders

Served meals

Checked on guests frequently

Cleared tables

Managed cash, check, credit orders

Maintained a clean work area

Education

A.S.

A.S.

PALM BEACH STATE

August 2019

Skills

Project Coordination

Project Coordination

Problem management

Problem management

Phone Etiquette

Phone Etiquette

Loss prevention

Loss prevention

Financial Analysis

Financial Analysis

Certifications and licenses

Food Handler Certification



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