Project Manager Scrum Master
Resume:
Ana Isabel Chacón Duarte
Bogotá, Colombia.
Phone: 005*********** - adw50o@r.postjobfree.com
IT PROJECT MANAGER
1
Professional profile
Industrial Engineer, Project Management specialist, PMP, ITIL Intermediate, Scrum Master and Scrum Product Owner certified. More than 18 years of experience in Information Technologies Project Management and Business Analyst for the Financial sector.
Enthusiastic for technology projects, I am excited to direct projects according to the best practices, always innovating and adding value to business. Oriented to change to do things better and better. EXPERIENCE AND ACHIEVEMENTS
SECTOR: Banking.
COMPANY: Stefanini – Bogota, Colombia
PERIOD: September 2021 – Present
POSITION: Project Manager
In my current position I’m managing payments and receivables projects, defining SOW, BRD, scope documents and user stories, interacting with DU to understand user stories in detail, graphically explaining functionality to both the user and DU and monitoring its compliance according to the scope, schedule, and budget of each project. I participate in Scrum ceremonies, defining priorities in the backlog according to business needs. I coordinate tests, signoff, changes, implementations, and PVT to successfully close projects. I manage regulatory projects in Colombia, integrations projects between more than 3 platforms, and divestiture projects outside Latam, under DevOps practices. PERIOD: January 2021 – June 2021
POSITION: Process Consultant
• Successfully designed and implemented new operations process according to ITIL, defined the security information policy, BCP, and DRP, and defined the SLA for the operation.
• Helped clients with processes and supported them for a digital transformation company.
• Train end user on new business process.
SECTOR: Government.
COMPANY: Itelca – Bogota, Colombia
PERIOD: December 2019 – December 2020
POSITION: Project Manager for Bogota District Security Secretary
• Successfully managed the project to update the technological infrastructure for the attention of emergency calls in Bogotá.
• Managed $ 5 million budget project and achieve the project goals.
• Project managed following DevOps practices to deliver the product according to business need. SECTOR: Government.
COMPANY: Talento Sólido – Bogota, Colombia
PERIOD: November 2017 – October 2019
POSITION: Project Manager of Service Desk and Infrastructure for MINTIC (Ministry of Information and Communication Technologies)
• Successfully managed the operations of the service desk and Datacenter.
• Managed the project of virtualization of the technological infrastructure.
• Managed $ 3 million budget project.
• Reviewed constantly the feedback customer to improve the service and accomplish the SLA. SECTOR: Health
COMPANY: Cafesalud – Bogota, Colombia
PERIOD: February 2017 – September 2017
POSITION: IT Project Coordinator
• Defined and implemented the processes of change, incident and issues management according to ITIL V3.
• Set the needs of process optimization through IT solutions with the clients. SECTOR: Banking
Ana Isabel Chacón Duarte
Bogotá, Colombia.
Phone: 005*********** - adw50o@r.postjobfree.com
IT PROJECT MANAGER
2
COMPANY: Grupo HDI – Bogota, Colombia
PERIOD: August 2016 – February 2017
POSITION: PROJECT MANAGER - OUTSOURCING BANCO AGRARIO DE COLOMBIA
• Managed the project of test automation for the payment solutions software.
• Successfully managed the triple restriction of project. SECTOR: Banking
COMPANY: Indra Sistemas – Bogota, Colombia
PERIOD: November 2014 – March 2016
POSITION: QA PROJECT MANAGER – OUTSOURCING BANCO DE LA REPÚBLICA
• Managed projects of software quality assurance for the mission- critical business processes software.
• Managed $ 2 million budget projects.
• Increased the customer satisfaction rate by 35% by improvement the customer service and delivering certified software in time required.
• Reviewed constantly the feedback customer to improve the service. SECTOR: Banking
COMPANY: Quality Vision Technologies, S.A. – Bogota, Colombia PERIOD: November 2012 – October 2014
POSITION: QA PROJECT MANAGER – OUTSOURCING BANCO DE LA REPÚBLICA
• Managed projects of software quality assurance for the part of mission- critical business processes software.
• Reviewed constantly the feedback customer to improve the service. SECTOR: Banking
COMPANY: Banesco, Banco Universal – Caracas, Venezuela PERIOD: December 1998 - February 2011
PERIOD: August 2007 - February 2011
POSITION: OPERATIONS AUDIT MANAGER
AREA: VP. OPERATIONS - AUDITS
• Managed the operations processed by the agencies nationwide.
• Reduced the risk of financial losses by 65% by applying controls at critical points in the business process. PERIOD: August 2005 – August 2007
POSITION: PAYMENT SOLUTIONS MANAGER
AREA: VP. OPERATIONS – NATIONAL COLLECTION
• Managed the process of payment solutions through box offices.
• Defined business rules of the payment and collections model through banked and unbanked box offices in the country.
• Reviewed constantly the business model to improve it and reduce gaps. PERIOD: December 1998 – August 2005
POSITION: BUSINESS ANALYST
AREA: VPE. QUALITY AND PROCESSES
• Successfully managed the project for the implementation of the new payments software in the bank.
• Designed of methodologies for business analysis.
• Identified new initiatives for the optimization of processes with technological solutions. Education
Industrial Engineer
February 1991 - December 1997. Completed
Graduate Studies in Project Management
Online- Universidad Europea del Atlántico (European University of the Atlantic) August 2014- December 2015 - Completed
Ana Isabel Chacón Duarte
Bogotá, Colombia.
Phone: 005*********** - adw50o@r.postjobfree.com
IT PROJECT MANAGER
3
Courses:
- Diploma in Integrated Risk Management. July 2017
- Diploma in Strategic Planning. July 2017
Certifications:
- ITIL Fundamentals V3, edition 2011
- ITIL OSA
- PMP # 1933476.
- Scrum Master Certified.
- Scrum Product Owner Certified
Languages
Native language: Spanish
Language 1: English B2
Language 2: French A1
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