Service Specialist Medical Technician

Patricia Mitchell

*** **** **** ******

Norfolk, VA 23508

757-***-**** (C)

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BEHAVIORAL HEALTH CARE MANAGER II; Part-time

Duties:

Support the mental and physical health care of patients on an assigned patient caseload. Screen and assess patients for common mental health and substance abuse disorders. Facilitate patient engagement and follow-up care. Provide patient education about common mental health and substance abuse disorders and the available treatment options. Systematically track treatment response and monitor patients (in person or by telephone) for changes in clinical symptoms and treatment side effects or complications. Support psychotropic medication management as prescribed by medical providers, focusing on treatment adherence monitoring, side effects, and effectiveness of treatment. Provide brief behavioral interventions using evidence-based techniques such as behavioral activation, problem-solving treatment, motivational interviewing, or other treatments as appropriate. Provide or facilitate in-clinic or outside referrals to evidence-based psychosocial treatments (e.g. problem-solving treatment or behavioral activation) as clinically indicated. Participate in regularly scheduled caseload consultation with the psychiatric consultant and communicate resulting treatment recommendations to the patient’s medical provider. Consultations will focus on patients new to the caseload and those who are not improving as expected under the current treatment plan. Case reviews may be conducted by telephone, video, or in person. Track patient follow up and clinical outcomes using a registry. Document in-person and telephone encounters in the registry and use the system to identify and re-engage patients. Registry functions can be accomplished through an EHR build, on a spreadsheet used in conjunction with an EHR, or can be built into a stand-alone clinical management tracking system that may or may not be linked to an EHR. Document patient progress and treatment recommendations in EHR and other required systems so as to be shared with medical providers, psychiatric consultant, and other treating providers. Facilitate treatment plan changes for patients who are not improving as expected in consultation with the medical provider and the psychiatric consultant and who may need more intensive or more specialized mental health care. Facilitate referrals for clinically indicated services outside of the organization (e.g., social services such as housing assistance, vocational rehabilitation, mental health specialty care, substance abuse treatment). Develop and complete relapse prevention self-management plan with patients who have achieved their treatment goals and are soon to be discharged from the caseload.

10/2015 – 4/2020

Norfolk Community Services Board; Co-Occurring Case Manager III (MI/SA); full time, permanent

Duties:

Maintains a caseload of intensive co-occurring consumers with mental health and substance abuse disorders who meet the criteria for intensive supports due to an increase in symptoms and failure to respond to other treatment or supports. Completes a face-to-face assessment to determine functional limitations, eligibility for service, progress and need areas at least once a month. Face-to-face contact occurs through home visits as often as possible but may also occur in the office, or in another community setting. Initiates dialogue regarding psychiatric and physical health at all face-to-face visits as part of a holistic/integrated approach to care coordination. Develops an Individualized Service Plan (ISP) based on assessment information in collaboration with the consumer and, if appropriate, family, or significant others. Reviews and updates the ISP at least every 90 days, or more often if needs change. Conducts a complete revision of the ISP at least annually. Links to services, resources, and supports specified in the ISP. Examples include linking to entitlements, substance abuse treatment, medical care, food, skill training, housing, etc. Assists the individual directly, which may include transportation, for obtaining needed resources. Assistance also includes advocating for the consumer to procure needed resources or services, while empowering the individual to be as independent as possible. Coordinates services and service planning with other providers within NCSB and with other agencies, and private providers, such as psychiatric hospitals, counselors, vocational programs, doctors, etc., and obtains clinical documentation from other providers to ensure continuity of care. Contacts family or significant others to promote implementation of ISP and community stability. Monitor’s progress, service delivery, physical and mental stability, and consumer satisfaction by providing a minimum of monthly service to all individuals on assigned caseload. Provides increased frequency of service whenever clinically indicated. Performs crisis intervention to resolve critical situations. Provides practical counseling and education to guide the individual in problem solving strategies and to develop a supportive therapeutic relationship. This may include encouraging compliance with treatment, substance abuse education, discussing relapse prevention strategies, stress management, etc. Maintains chart documentation that complies with agency guidelines and state regulations. Ensures that documentation substantiates billing by completing documentation and submitting filing per program standards. Completes an accurate record of direct and consumer related service provided daily. Complies with regulations for HIPPA, mandated reporting of abuse and neglect, Consumer Confidentiality, and other Consumer Rights. Maintains clinical data, in accordance with agency requirements, for consumers on assigned caseload. Attends agency staff meetings, case review meetings, supervisory meetings, and training as required. Performs other related duties as assigned.

4/2013 - 10/2014

Fidura & Associates, Inc.; Tidewater Region; Virginia Beach, Virginia; Direct Support personnel ( intellectual disabilities disorders)

Duties: monitor health and general well-being, medication administration, monitor possible side effects from medication. Keep residences well maintained and report a maintenance and safety concerns. Provide support as indicated in the Individual Support Plan including training to assist clients in meeting objectives. Support and assist needed with personal care, domestic skills, community integration, residential support activities and implement activity schedule. Provide behavioral support. Provide transportation for appointments and activities. Participate in interdisciplinary team meetings to discuss the development of the individual support plan or progress toward meeting stated objectives.

4/2013 - 2/2014

St. Brides Correctional Center Chesapeake, Virginia; Counselor / Case Manager (Re-entry Program)

Provides a range of casework management services, programming, and guidance for offenders with co-occurring disorders of mental health and substance abuse in a prison. Enhance the security of the facility and promote offenders' long-term pro-social behaviors. Working knowledge of principles and practices of counseling, of casework and treatment methods, of behavior modification and offender restoration rehabilitation. Experience facilitating rehabilitative programs. Experience preparing reports. Demonstrated ability to counsel and interact with offenders to develop, implement, and follow through on treatment plans and to communicate effectively both verbally and in writing.

10/08 - 7/2011

Alliance Inc.; 234 South Broadway Baltimore, Maryland – MD; Residential Rehabilitation Program; Residential Rehabilitation Coordinator II (Supervisor); 40 hours wkly

Duties:

Serve adult individuals with a co-occurring diagnosis of chronic mental illness and substance abuse disorders. Comprised of several residences with levels of care spanning from intensive, (24 hours, and seven days per week) to general level. Hands on demonstration/instruction with consumer’s goals as documented on treatment plan and as needed such as budgeting, grocery shopping, and medication management, activities of daily living, mental health and medical. Provide a home-like environment in which individualized rehabilitation programming is delivered through a consumer-driven process. Services offered through the residential program are independent living skills training, mobility training. Case Management: connect individuals with mental health and behavioral concerns to the community services they need. Following a thorough assessment, develop a treatment plan that identifies and prioritizes service needs; connect the individual to the appropriate service provider. Forensic Case Management: provides specialized care for individuals involved in the criminal justice system; individuals assessed in all areas of daily living; case management services provide the level of assistance required to help the individual maintain mental health treatment and reduce recidivism.

7/07 - 10/08

Future Care Rehabilitation and Nursing Home; North Gilmore Street Baltimore, MD; Social Service Director; 40 hours wkly

Duties:

Complete a social history and psychosocial assessment for each resident that identifies social, emotional, and psychological needs (mental health and substance abuse disorders). Participate in the development of a written, interdisciplinary plan of care for each resident that identifies the psychosocial needs/issues of the resident, the goals to be accomplished for those needs/issues, and the appropriate social worker interventions. Ensure or provide therapeutic interventions to assist residents in coping with their transition and adjustment to a long-term care facility, including their social, emotional, and psychological needs. Ensure or provide support and education to residents/family members/significant others to assist in their understanding of placement and facility issues in addition to referring them to the appropriate social service agencies when the facility does not provide the needed services. Provide groups for residents/family members/significant others as appropriate to their needs. Provide clinical interventions to address catastrophic events that occur during the resident’s stay in the facility. Coordinate the resident discharge planning process and make referrals for appropriate home care services prior to the resident’s return to the community. Address and document advance directives with residents and family. Won facility of the year during my tenure as a result of my department compliance and services provided to patients.

1/2001-7/2004

State of Delaware / Division of Family Services Department of Services for Children, Youth and Their Families (Child Protective Services)

Silver Lake Blvd. Dover DE. 19901 Dover, Delaware – DE; Family Service Specialist; 40-hour wkly

Duties:

Responded to urgent/routine abuse and neglect cases. Completed history checks on each finalized report. Completed phone logs, serious injury reports and media alerts. Petitioned courts for temporary custody. Prepared for and attended probable cause and adjudicatory hearings. Conducted interviews to obtain information. Coordinated and collaborated with other agencies for planning purposes. Reviewed written domestic violence reports from police jurisdictions.

6/2000 - 12/2000

State of Delaware / Youth Rehab. Division; Ferris School for Boys New Castle, Delaware; 40 hours wkly

Duties:

Conducted initial interviews of adjudicated youth. Scheduled and facilitated initial intake and family orientation. Assessed youth progress towards rehabilitation adjustment. Evaluated information and prepared required reports. Prepared and maintained social histories, progress notes and discharge summaries. Developed and implemented treatment plans Conducted individual and group counseling sessions.

9/1996 - 12/1999

U.S. Air Force / Civil Service; 436 Medical Group Dover, Delaware; Medical Technician; 40 hours wkly

Duties:

Surgical clinic. Obstetrical clinic. Performed nursing skills equivalent to licensed practical nursing. Coordinated intake, admissions, and discharge functions.

9/1989 - 9/1996

U.S. Air Force / Active Duty; 436 Medical Group Dover AFB Dover, Delaware – DE; Medical Technician

Duties:

Acute care (emergency room), Medical / surgical unit. Obstetrical unit/clinic. Performed nursing skills equivalent to licensed practical nursing.

Coordinated intake, admissions, and discharge functions.

1995-1997

National Registered Emergency Medical Technician

EDUCATION

9/1996-5/1999

Wilmington College New Castle, Delaware

- Criminal Justice, BS.

2018- 2021

Southern New Hampshire University

·Psychology, M.S. (Forensic concentration)

Licenses:

QMHP-Adult/Child(Qualified Mental Health Professional)

·Virginia Board of Counseling

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