Sales Associate Customer Service

Naxhie Novoberdaliu

***** ****** ***** ***** ***** Heights, IL 60463

******.****@*****.*** 708-***-****

Highly motivated and results-oriented professional with 5+ years of experience to work in fast-paced sales environments. Proven ability to grasp concepts quickly while being dedicated and conscientious to complete tasks to set deadlines – utilizing excellent time management skills to consistently close sales. Interact professionally while working with all levels and using problem-solving skills. Equipped with an excellent work ethic, a strong sense of responsibility and leadership, and a commendable track record of dependability pooled with absolute integrity. Seeking to apply my sales, leadership, and customer service skills in real estate sales.

4Exceptional Interpersonal and Communication Skills – Proficient in promoting confidence as well as building and maintaining strong organizational relationships while interfacing positively with customers.

4Problem Solving – Proven ability to troubleshoot and develop both new and innovative solutions to retail challenges. Successfully manages change in customer-facing roles for improved performance and efficiency.

4Work Ethic and Professionalism – Solid professional standards with a proven track record of dependability. Maintains a clear focus on achieving bottom-line results while ensuring strong customer satisfaction.

Professional Experience

Value City Furniture Burbank, IL

Senior Sales Associate 2018 – Present

Sell furniture by actively engaging with customers and providing them an outstanding buying experience.

Provide sales leadership via a high level of customer service with an existing network of sales connections.

Utilize leadership skills in partnering with store team members to create a great and lasting experience.

Assist in fostering an energetic and positive work environment while motivating team for productivity.

Respond to customer inquiries; inform store customers of the latest services and product promotions.

Recommend products or services to management by collecting information and analyzing client needs.

Advise clients on problems and product pricing in consultative, activity-driven, and face-to-face sales.

Establish and maintain profitable relationships. Actively prospect for new referrals to maximize sales.

Experience in managing highly qualified prospects and handling objections in a professional manner.

Routinely lead in demonstrations, develop new business, and overcome objections while closing sales.

Consistently exceeded quota by networking with new clients. Recognized as #1 in selling products.

Junior Sales Associate 2016 – 2018

Exceeded quota in selling mattress and protection plans, and recognized as Employee of the Month.

Assisted in designing customers’ homes by confidently mixing the different furniture styles available.

Developed strong lasting relationships with customers. Helped to ensure the store environment looks great by maintaining merchandise. Presented myself in a way that represents the brand positively.

Continually provided outstanding customer service by developing relationships as well as building and increasing individual sales volume, as a Junior Sales Associate, to consistently win new customer sales.

Deeply experienced in staying up to date on product knowledge and transfer knowledge to customers.

Worked to provide a superior experience to all valued customers while meeting individual/team goals.

Developed/implemented merchandising plans in store to generate sales and improve flow of inventory.

Educated customers by presenting features/benefits of products to improve sales and gain market share.

Languages

English / Albanian

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