Customer Service Support
Resume:
KRISTINA WILLIAMS
CUSTOMER CARE SPECIALIST
P
E
*******@*****.***
A
Denver, CO 80014
PROFESSIONAL SUMMARY
EDUCATION
Dynamic and Personable Professional with proven customer service experience in the corporate and small business settings. Confident Communicator with the ability to work with a diverse clientele and an emphasis on building relationships for maximum results. Certified Health Coach seeking to apply a passion for health, nutrition, and holistic medicine with an organization that values diligence, personalized customer support, attention to detail, and initiative.
Institute for Integrative Nutrition
Gut Health Certified (2022)
Health Coach Certified (2020)
Jacksonville University
(Jacksonville, FL)
Associate of Science: Paralegal Studies (1986)
Florida Southern College (Lakeland, FL)
Associate of Arts: Business Management (1984)
KEY SKILLS
ORGANIZED & EFFICIENT
CONFIDENT COMMUNICATOR
INNOVATIVE PROBLEM SOLVER
PROJECT MANAGEMENT
CUSTOMER SERVICE
SCHEDULING
ACCOUNTS PAYABLE & RECEIVABLE
BUDGETING
STOCK & INVENTORY
HUMAN RESOURCES
401K MANAGEMENT
STAFF TRAINING & MENTORING
MS OFFICE PROFICIENT
EXPERIENCE
June 2022 – March 2023
Nutritionist, Grassroots Natural Grocery (Jacksonville, FL)
Involved in all aspects of customer care while maintaining highest degree of professionalism under pressure. Cashiered and balanced registers, communicated via phone, email and social media, managed inventory, updated merchandise shelves and displays, and maintained store aisles.
2022 (Seasonal Employee)
Executive Assistant, All Affordable Accounting (Chattanooga, TN)
Responsibilities include initial client contact regarding seasonal accounting and tax preparation needs. Banking, contract documentation including QuickBooks, and client communication an integral part of daily duties.
2020 - 2022
Horticulturist, Pike Nurseries (Ringgold, GA)
Responsibilities include meeting daily and weekly production and inventory requirements in addition to planting, tagging, and categorizing plants while ensuring that fellow team members are maintaining a high level of productivity, cleanliness, and safety.
2019 – 2020
Deli Assistant Manager, Publix (Ringgold, GA)
Involved in all aspects of Deli Department, including customer interactions, staff training, scheduling, inventory, restocking, daily start-up/shut-down, while following all health and safety procedures.
2014 – 2018
Assistant Property Manager, Williams Properties, LLC
(Ringgold, GA)
Involved in all aspects of property management for nine residential properties in excess of $900K. Provided customer service for renters, collected rents, scheduled preventative maintenance, and acted as liaison for all contractors for required updates or repairs. Managed all documentation and financial records including employee paychecks, accounts payable and accounts receivable.
Joint
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