Customer Service Professional

MAUREEN C. ANHALT

**** ******* ******, ************, ** 19125

CELL: (267) 778 - 8226

EMAIL: *****************@*****.***

PROFESSIONAL OBJECTIVE: Customer Support

PROFILE:

● A skilled Customer Service Professional whose responsibilities expand into specialty areas of staff hiring and training, operational management, merchandising and display marketing, computerized record keeping, inventory and pricing controls, motivational leadership, and problem solving

● More than twenty years in retail sales with progressively increasing responsibilities based upon experience, knowledge, and outstanding work performance

● Strong organizational and analytical skills

● Ability to quickly establish positive rapport with customers, peers, and supervisors

● High energy level with an innate capability to rapidly assimilate information and instructions

● Hands on experience in hiring and training of cohesive, dedicated, and loyal staff PROFESSIONAL EXPERIENCE:

11/08/2017 TO 07/02/2019

Shipping Coordinator, Berger Brothers Building Products, Feasterville, PA Responsible for the coordination and the documentation of the tractor trailers docked in the loading bays for distribution of the outgoing products to the wholesale clients including the corresponding documents necessary Initiated and implemented a new filing system for the entire production warehouse for the manufacture of building products

Processed Bills of Lading for all deliveries and partial receiving documents Coordinated through the internet and telephone service with outside LTL freight carriers the returns of damaged, and/or unwanted products back to the respective original warehouses from which the products were distributed

Responsible for the timing and the organization of the UPC codes into manageable folders for the warehouse productional workers to prepare for the following day's workload Implemented an organizational system for the distribution of crucial pertinent documents and company mandated driver kits to the company's drivers

Data entry and inventory management

All additional administrative and clerical duties not listed in the aforementioned synopsis 04/2010 TO 06/2010

U. S. Census Enumerator, The United States Census Bureau, Philadelphia, PA Responsible for the collation and transfer of sensitive personal information of residents required for the completion of the U.S. Census of 2010

Actively overcame the reluctance of non response residents by building positive rapport and overcoming their objections, if any

2006 TO 2009

Assistant Manager, The Walking Company, King of Prussia Mall and Ardmore, PA Responsible for the daily operational duties associated with a retail comfort footwear store Motivated and supported staff on delivering exceptional customer service Demonstrated a strong commitment to learning all aspects of the business Executed all merchandising and promotional campaigns and sales 2004 TO 2006

Assistant Manager, Wawa Food Markets, Philadelphia, PA Assisted the store manager in the daily operational duties related to a busy gasoline convenience market Responsible for training the staff on company approved procedures, dress code, etc. Store Safety Manager responsible for the training on all safety protocols as well as the reporting and filing of all safety incidents at that location

2001 TO 2003

Customer Service Manager, Oak Post, Frederick, MD

Contributed to a 10% turnaround in sales productivity through personal leadership and exceptional product knowledge

Dramatically enhanced the store's appearance as well as customer relationships Managed the daily operational duties of the furniture store including but not limited to: supervision of the staff, daily deposits to the bank, and maintaining computerized records of all transactions 2000 TO 2001

Assistant Manager, The Walking Company, Bethesda, MD Demonstrated a commitment to learning all aspects of the business while providing fast and efficient service to clients

Assisted the store manager in the daily operation of a busy comfort footwear retail store including the hiring and training of staff, merchandising, and all other duties related to that business 2000 TO 2000

Assistant Manager, Bally Outlet, Franklin Mills Mall, Philadelphia, PA Increased sales productivity by building positive rapport with clients as well as enhancing the store's appearance

1999 TO 2000

Sales Associate/Store Photographer, Sears Portrait Studio, Philadelphia, PA Photographed clients and sold them the prints

1996 TO 1998

Store Manager, Radio Shack, Industrial Park, Bristol, PA Accomplished a 20% increase in profit by identifying store issues and implemented plan to rectify those challenges

Responsible for the daily operational duties of a retail electronics, communications, and technology store

● Further employment history and references available upon request

Contact this candidate