Flight Attendant Customer Service
Resume:
DIANNA GORDON
Centennial, CO *0112
PHONE #: 615-***-**** EMAIL: adw4yo@r.postjobfree.com PROFILE SUMMARY
Highly-accomplished, entrepreneurial, multifaceted leader, that strives to build highly functional teams and enjoys mentoring new talent. Performance driven self starter that has a proven track record of taking on challenges, and adjusting to change quickly. Possesses in-depth understanding of developing relationships with new people, and understands the big picture, of providing fertile ground for true partnership with both clients, employees, and peers. Creative, high energy, self starter that learns quickly and contributes to the overall company goals very quickly
AREAS OF EXPERTISE
Creative Market Strategies
High Integrity Value Driven
Change Management Expertise
Strategic Partnerships and Joint Ventures
Product Development
Leadership, Training, and Staff Motivation
Market Needs Assessment
Entrepreneurial Bias in Solving Market Gaps
Develop Relationships at Key Accounts
Proven Ability to Drive Top Line Sales
PROFESSIONAL EXPERIENCE
Southwest Airlines
Flight Attendant 2022 -present
Provide the best customer service for our passengers ensuring their safety and comfort for the duration of the flight. Practicing all FAA rules and regulations at all times. Keeping the cabin clean and hospitable at all times. Pre-checking safety equipment and all stock items for flight. Always being prepared and alert to activity and passenger concerns. Representing the company with maintaining the up most professionalism. Ability to effectively communicate with PIC and fellow flight attendants. Providing exceptional customer service to make certain passengers have enjoyed their travel experience.
Frontier Airlines
Flight Attendant 2016-2023
Group Fitness Instructor
Independent Instructor 2012-2016
Held fitness classes weekly for community at local churches and gyms. Continued to train and learn new and updated methods and trends within the fitness industry. Created exciting and effective classes for all fitness levels.Held private classes for local teachers and students. Worked as a sub for several local fitness centers. Hosted several charitable events in community.
Watertown Dance & Fitness, Watertown, TN
OWNER AND FOUNDER – 2010 - 2012
Founded the first dance studio in Watertown, fulfilling a community need not only in the area of dance, but also general fitness. The studio allowed for many other fitness professionals to contribute their skills to the community. While reacting to the needs of the market in Watertown, and developing community relationships to grow class sizes. Responsible for all facets of the business, including accounting, business processes and procedures, marketing promotions, property management. In addition, fully responsible for studio curriculum development and improvements for over 35 classes a week. Personally engaged with fitness instructors and clients by consistently leading classes in the studio. Hosted and provided several community events benefitting charities such as Susan G. Koman, Cancer Society and Saint Judes along with local charities.
Lulu’s Coffee Shop - Watertown, TN
GENERAL MANAGER, 2005 - 2009
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DIANNA GORDON LANEY
225 ELM AVENUE WATERTOWN TN 37184
PHONE #: 615-***-**** EMAIL: adw4yo@r.postjobfree.com Managed all operations including menu preparation, scheduling, and overall personnel management including hiring and training. Developed protocol to meet health safety and quality controls. Managed all vendor and customer management procedures. Optimized customer retention by implementing customer quality control measures. Responsible for forecasting, planning and reporting monthly and annual sales targets. Organized marketing activities and promotional events. NOTABLE ACCOMPLISHMENTS:
Increased sales 20% YOY
Managed 12 person staff
Held 7 promotional events annually, contributing significant revenue. Aramark Coffee Services - Torrance, CA
TERRITORY SALES PROFESSIONAL, 1998 - 2002
Sales professional responsible for revenue goals and key account management within Los Angeles territory for major office supply company. Called on and managed key accounts as well as targeting and securing sales from new customers. Developed new product and service solutions for existing and target customers. Produced and implemented training solutions for current and potential customers. Managed all customer service issues.
NOTABLE ACCOMPLISHMENTS:
Increased sales by over 50% in the first year, and more than 30% the last three
Managed 100 customer accounts
Secured 35 new major accounts
The Tranquil Door - Venice, CA
OWNER OPERATIONS, 1997 - 2000
Entrepreneurial view and assessment of opening a unique boutique gift shop in Venice in 1997 led to the development of The Tranquil Door. We were one of the first companies to pull together a unique set of vendors to meet the needs of the community. The strategic development meant we were able to meet the needs of customers for unique gifts from a business to business as well as a consumer to meet their personal family or social needs. Controlled full P&L as well as product selection and strategic overview of new product selection.
NOTABLE ACCOMPLISHMENTS:
Increased sales from 20% year over year.
Improved managed 100% customer accounts
Secured 12 new major accounts
EARLIER EXPERIENCE
Coast Wireless Sherman Oaks, CA
WEST COAST SALES AND SITE MANAGER, 1998-1999
Nova Cellular Chicago / Woodland Hills, CA
SALES, 1994-1997
EDUCATION AND CREDENTIALS
Bachelor of Science in Recreation, Parks and Tourism Administration WESTERN ILLINOIS UNIVERSITY MACOMB, IL
ACTIVITY
AFAA Group Fitness Certified
Licensed Zumba Instructor
Dance It Out Master Trainer
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