Happy D. Pendley adw4yg@r.postjobfree.com

**** * ***** ** * Collinsville OK 74012 918-***-****

Strong leader with experience in technical sales, project management, management and technical services. Hands on, solution oriented with notable success in directing a broad range of technical initiatives, building teams, capacity planning, direct sales and gaining market share with superior service.

Sales: Comfortable with sales at all levels. Technical sales support to make complex systems understandable to decision makers.

Leadership: Demonstrated the ability to build teams and direct wide range of activity to align with corporate initiatives, supporting revenue in excess of $50 million.

Customer Service: Responsible for providing excellent customer service resulting in increased revenue and gains in market share.

Technical Savvy: Built Cisco WAN supporting mission critical systems. Instrumental in development, deployment, expansion and operation of systems.

Business to business sales.

Manage staffs that include full and part time employees.

Managed resources to support revenue and decrease down time.

Made contact with and developed new customer relationships.

Experience in communication with clients of all ages and financial backgrounds.

Organized and planned events and growth strategies.

SAP to manage operations.

Troubleshooting experience with network hardware and software.

Developed policies and standardization of processes.

Managed inventories to increase turns.

2012 to 2022, SCFM Compression Systems, Sales Executive. Outside sales of consulting services and compressor packages.

Developed and maintained relationships in the Oil & Gas, Refining, Chemical and Power Generation industries.

Led company in sales of both consulting services and compressor packaging.

Sales management including leading marketing campaigns, client follow up and encouraging teammates.

Creative prospector.

2004 to 2011, IGT, Field Service Manager. Managed service and installation operations for the OK/TX market.

Happy D. Pendley Page 2

IGT, Field Service Manager (continued).

Built service organization from zero employees to over 50 to meet customer needs. Provided leadership for a team that was 85% remote including technicians, administrators, supervisors and project managers.

Maintained high customer satisfaction by dispatching resources quickly to support revenue generating machines in a 24/7 environment.

Developed expertise in building capacity plans to determine staffing needs and resource distribution in an environment with constant change.

Analyzed metrics to track effectiveness and address manpower / performance issues.

Interfaced with Regulatory agencies and departments to develop policies and ensure company met requirements in multiple jurisdictions.

Oversaw inventory in multiple locations to meet customer demand while maintaining a high turn ratio.

Managed fleet of service vehicles ensuring they were maintained properly and available to support service and installation requirements.

Worked closely with sales to maintain and gain market share in a complex and extremely competitive environment.

2001 to 2004, Cadillac Jack Games, Director of Technical Services. Lead company’s technical team that provided installation along with 24/7 service of computers, systems and networks across the nation.

Ensured high standard of customer service and computer uptime while providing a quality work environment.

Direct sales resulting in the doubling of revenue in a market. Worked with sales department to expand customer base and increase revenue from current customers.

Personally implemented and managed Cisco WAN.

Education

Microsoft Certified Professional.

B.S. Business Administration, Oklahoma State University, Stillwater, OK. 1989

A.S. Science, Rogers State College, Claremore, OK, Claremore, OK, 1986

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