Customer Service Store Manager

latoya Saxton

Detroit, Michigan ***** • 313-***-**** • **************@*****.***

Professional Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking store manager position. Offering excellent communication and good judgment. Experienced store manager with over 20 years of experience in retail. Excellent reputation for resolving problems and improving customer satisfaction.

Skills

Performance Assessment

Cost Reduction

Customer Service Management

Human Resources Oversight

Work History

Store Manager, 08/2004 to 05/2021

Family Dollar – Detroit, MI

Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Managed inventory control, cash control and store opening and closing procedures. Protected store from loss or theft by setting and enforcing clear security policies. Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.

Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. Rotated merchandise and displays to feature new products and promotions. Rotated stock to achieve optimum appeal and minimize shrinkage. Approved regular payroll submissions for employees. Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Completed point of sale opening and closing procedures. Education

GED: 03/2002

Denby High School - Detroit, MI

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