Customer Service Equipment Manager
Resume:
Summary
I started working in this industry in ***5 for Case Power &Equipment; Case Power was a dual dealership servicing both Case IH & Case Construction. I started in the parts department/shipping & receiving. Throughout my career, I held position of Lead parts Counter, Parts Manager, Equipment Manager, General Manager, & Used Equipment Manager.
Highlights
Strategic Planning
Case IH Training
Procedure development
Finance & Program Training
Cost reduction and containment
Negotiations Training
Equipment Ordering
Client relationships
Inventory Control
Budgeting & Reviewing Balance Sheet
Experience
USED EQUIPMENT MANAGER, Sonsray
January 2022- November 2022
Search, locate and identify good used equipment to purchase
Achieve annual Sales Budget for Used Equipment, with a focus on Quarterly progress
Assist in winning the sale, and assure that we can resell the unit(s), within a reasonable time at a reasonable profit
Create a plan and strategy to increase Consignment opportunities
Review Trade-In Inspections, set Trade-In values, and Recon/Repair budgets
Manage the overall repair and make-ready process and expense
Maintain Used Equipment inventory levels at a level that allows approximately three (3) turns per year
Manage, set, and maintain Used Equipment Inventory, valuations, and sale prices
Provide Photographs and Machine Detailed Information to Marketing Team
Participate in the roll-out process of rental fleet inventory
Assist in developing a revolving three-year plan which estimates market demand and provides the requirements and plans to increase the company’s share of the used equipment market
Be familiar with and monitor all major competitors, and Auctions, keeping the Director of Sales of significant information concerning competitive inventories, sales force, selling strengths, and other pertinent information
SOUTH DIVISION SALES MANAGER, N&S Tractor – Turlock, Ca
October 2016 to December 2021
Work with sale staff on current sales, demos, and rentals
Quote equipment for sales staff
Order equipment for customer and inventory
Maintained consistently high customer satisfaction ratings through proactive sales management strategies.
Developed and implemented sales strategies and consistently achieved targets.
Elevated team productivity and performance using improved training and motivational strategies.
Developed solid relationships with staff, customers, and vendors.
GENERAL MANAGER, N&S Tractor –Stockton, Ca
November 2013 to October 2016
Primary responsibility as a General manager is ensuring the profitability of the dealership by overseeing all departments, which include operations, sales &finance, service & parts, and accounting & administration. Planning, motivating, and coordinating the dealership management through leadership and solid business practices.
EQUIPMENT MANAGER, Magnum Equipment Co-N&S TRACTOR, Stockton, CA
December 2007 to November 2013
Responsible for outfitting and controlling of all machinery activities and inventories.
Serve as liaison to communicate between sales, service, parts, and accounting departments.
Supervise machinery activities to ensure implementation of company policy and guidelines culminating utilization of inventory.
Assist sales department in locating inventory to best fit customer request.
Substitute as outside salesman with our most challenging customers.
Work with customers on retail, revolving credit accounts, leasing, and extended warranty.
EQUIPMENT MANAGER, Western Power & Equipment
September 2005 to Novemebr 2007
Work closely with branch sales, part, and service departments and other locations to insure proper inventory practices.
Ordered and transfer equipment to meet customer needs.
Set up financing and processed credit applications.
PARTS MANAGER, Western Power & Equipment Co
January 2000 to September 2005
Developed and implement action plans to control cost, increase sales and maximize profit.
Managed all aspects of parts department, sales, expense, inventory, and customer service.
Worked with branch personal to ensure excellent communication.
Implemented training course for all new hires.
COUNTER PARTS REPRESENTATIVE, Western Power & Equipment
March 1995 to December 1999
Processed customer orders over phone, fax, email, and walk-in.
Worked closely with service department to ensure satisfactory support.
Shipping and receiving, Stockton, and general housekeeping.
Follow-up to ensure customers are notified of status and delivery dates of all parts orders.
Competitive source of outside purchases resulting in lower cost.
All around customer service.
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