Contact Representative Mobility Specialist
Resume:
Stephen G. Adams
St. Louis, MO 63114
(314) 429-***-****
********@***.***
Objective
A challenging position in Human Resources/Administrative functions wherein improvements in the timely and cost effective delivery of customer services and communications are desired.
Professional Experience
Department of the Treasury
December 2012 - Contact Representative –Advanced Accounts
Current Internal Revenue Service – Saint Louis Call Center
Robert A. Young Federal Building
St. Louis, MO
Major Responsibilities:
Assist taxpayer by answering their questions and explaining their tax situation.
Analyze taxpayer account and examine current tax regulations to provide answers.
Protect sensitive personal and financial information, and use judgment to resolve issues such as taxpayer disputes and delinquencies.
Aerotek Professional Services
January 2012 - Global Mobility Specialist (Contract Hire)
July 2012 Anheuser Busch Companies, Inc.
One Busch Plaza
St. Louis, MO 63118
Major Responsibilities:
Specialized analyses and auditing of the various components of expatriate and international compensation policies and practices.
Formulate cost effective policy revisions which are compliant with industry and IRS standards.
Prepare implementation and communication plans for policy revisions.
United States Department of Agriculture
November 2011 - Enumerator Coach
January 2012 National Operations Center
9700 Page Avenue
Olivette, MO 63132
Major Responsibilities:
Implementation and improvement of standards for survey operations, questionnaire design, and training.
Conducting routine assessments and evaluations to ensure all standards and criteria are met.
Enforcing security regulations to protect statistical data collected.
Providing enumerator training and evaluate the training process.
Stephen G. Adams
Page 2
Department of Commerce – United States Census Bureau
January 2009 - Assistant Manager of Administration
September 2010 United States Census Bureau – St. Louis North Office
1441 Bass Pro Drive
St. Charles, MO 63301
Major Responsibilities:
Supervising and managing the employee selection, payroll, personnel and other administrative activities for 1,000+ employees. Ensured these activities are accomplished efficiently and expeditiously by monitoring work status and making adjustments to expedite production.
Provided for the development of administrative staff via orientation and on-the-job training.
Prepared and/or reviewed and analyzes financial, quality and progress reports relating to program expenditures and accomplishments. Assured administrative operations are conducted within prescribed time schedules and budget allocations. Identified problems and communicated clearly and persuasively the actions associated with encountered problems.
The Boeing Company – Shared Services Group
June 1990 -
August 2004 Senior Manager – Global Staffing and Employee Mobility
The Boeing Company
PO Box 516
St. Louis, MO 63166
Major Responsibilities:
Responsible for the successful and cost effective administration of Domestic and International Relocations and Assignments.
Manage and improve Cost, Customer Satisfaction, Cycle Time and Quality Defect Metrics.
Negotiation, selection, administration and oversight of internal and external service providers.
Advisory capacity to World Headquarters Compensation Administration
Development and implementation of Global Employee Mobility Policies.
May 1989 - Manager - Administration
June 1990 McDonnell Douglas Australia Pty. LTD. - Melbourne Australia
October 1986 - Section Manager – Contract Cost Analysis
May 1989 McDonnell Aircraft Company
May 1983 - Project Accountant – Program Management Office
October 1986 McDonnell Douglas Services, Inc. - Riyadh, Saudi Arabia
Education
Maryville University – St. Louis, MO
BS in Business Management May 1983
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