LaShundia Griffin

Office Management and Human Resource/Relations

Jacksonville, AR 72076

adw4w5@r.postjobfree.com

+1-501-***-****

If you are looking for someone who can adapt to just about any environment or situation, you are looking in the right direction. I truly care about my duties and responsibilities as an employee, employer, and my effect on anyone I cross paths with. Yes, income is great but having an positive impact in other human lives is a reward all by itself. Characteristics of an ideal employee include honesty, integrity, empathy, self-awareness, loyalty, assertiveness, and punctuality. Even though there are a lot more I could name, I wanted to make sure I pinpoint these qualities. They are very important and play a vital role in my work ethics and livelihood. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

Everise - Remote

July 2022 to Present

• Work from home setting

• Highly developed sense of integrity and commitment to customer satisfaction

• Ability to identify customer needs and clearly articulate products and services

• Use active listening to problem-solve and accommodate consumer needs

• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens

• Assisted customers with questions

• Processed payments and requests for material, insurance cards, and refunds

• Assisted customers with a warm and professional attitude

• Kept records of customer complaints

• Handled emails, inbound calls, and outbound calls

• Booked appointments

• Managed customer accounts

• Wrote call center scripts

• Assisted with technical support duties

• Monitored claims and physician-related services

• Performed data entry for customer information, shipments and orders

• Handled billing issues and order inquiries

Eligibility Specialist (ES) and Quality Assurance Agent (QA) Iconma L.L.C. per Maximus - Remote

February 2022 to May 2022

• I was employed by Iconma L.L.C. but a contractor for Maximus

• Assisted the Arkansas Department of Human Services (DHS) with their healthcare applications. Due to the Covid-19 pandemic, DHS were in need of assistance with reviewing healthcare applications and determining if the recipients were eligible for benefits

• Reviewed applications and documents from the applicants

• Ensure they met income guidelines

• Reviewed proof of citizenships, identity, income, cost of living (utilities, bank accounts, sources of income, etc.), and other required documents that were requested depending on each individual's living situation

• Worked temporarily as a Quality Assurance Agent whom reviewed and critiqued applications before sending to Supervisors

• Gave constructive feedback on applications when needed

• Correct errors that may have been overlooked

• Worked until contract ended and job task was complete Front Desk Representative/Office Assistant

Holiday Inn Conference Center - Little Rock, AR

March 2021 to February 2022

• Ensure all shifts run productively

• Ensure procedures are followed

• Order office supplies

• Observe inventory and order as needed

• Make schedules for front desk representatives and shuttle drivers

• Observe hours of employees

• Answer phone calls

• Entry data

• Make reservations

• Receive and post payments

• Accommodate guest needs and preferences

• Work in timely manner

• Meet IHG Guidelines and Expectations

Guest Service Manager

Holiday Inn Express & Suites - Little Rock, AR

July 2019 to March 2021

• Ensure all shifts run productively

• Ensure procedures are followed

• Order office supplies

• Observe inventory and order as needed

• Make schedules for front desk representatives and shuttle drivers

• Observe hours of employees

• Answer phone calls

• Entry data

• Make reservations

• Receive and post payments

• Accommodate guest needs and preferences

• Work in timely manner

Assistant Manager

Waffle House - Little Rock, AR

October 2017 to July 2019

Division Hourly Trainer

Assistant Manager

● Managed team on third shifts

● Responsible for preparing and reporting sales and staffing for shifts

● Maintaining a safe premise for employees and customers

● Maintaining order in a high volume atmosphere

● Trained new servers and grill operators

● Responsible for answering questions and resolving issues

● Responsible for maintaining low food and production cost Office Assistant

Pulaski County Technical College - North Little Rock, AR August 2013 to May 2015

Perform clerical receptionist duties such as filing, photocopying emailing and creating correspondence.

● The ability to be resourceful and proactive in dealing with issues that may arise, such as student, and campus emergencies.

● Organize, multitask, priorities and work under pressure during immediate task and deadlines.

● Answer, screen and forward any incoming phone calls while providing basic information when needed.

● Receive and sort daily mail/deliveries/couriers

● Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)

● Update appointment calendars and schedule meetings/appointments. Education

Associates of Science in Education

Pulaski County Technical College

December 2018

Skills

• Accounting (10+ years)

• Accounting/payroll (10+ years)

• Clerk (10+ years)

• customer service (10+ years)

• Data entry (10+ years)

• filing (10+ years)

• Payroll (10+ years)

• receptionist (10+ years)

• Retail sales (10+ years)

• Sales (10+ years)

• Scheduling (10+ years)

• Training (10+ years)

• Management (10+ years)

• Inventory (10+ years)

• Guest Service (10+ years)

• Front Desk (10+ years)

• Hostess (10+ years)

• Food Handling (10+ years)

• Assistant Manager Experience (6 years)

• Teaching (10+ years)

• Restaurant Management (3 years)

• Shuttle Driving (4 years)

• Hotel experience (6 years)

• Process improvement (10+ years)

• Recruiting (10+ years)

• Upselling (10+ years)

• Night audit (6 years)

• Bus driving (10+ years)

• Supervising experience (6 years)

• Driving (10+ years)

• Counterintelligence (4 years)

• Hospitality (10+ years)

• Intelligence Experience (10+ years)

• Team Management (10+ years)

• Quality Assurance (10+ years)

• Program Management (10+ years)

• Interviewing (10+ years)

• Surveillance (10+ years)

• Operations Management (10+ years)

• Budgeting (8 years)

• Information Security (8 years)

• Computer Networking (10+ years)

• Conflict Management (10+ years)

• English (10+ years)

• Administrative Experience (10+ years)

• Strategic Planning (10+ years)

• Security (8 years)

• Employee Orientation (10+ years)

• Human Resources (10+ years)

• Active Directory (10+ years)

• Change Management (8 years)

• Program Development (10+ years)

• Cybersecurity (8 years)

Certifications and Licenses

Driver's License

Moodle Program

I am knowledgeable about the program Moodle. Working as a contractor for the Department of Human Service, accessing Moodle on a daily basis was a vital part in my training and job duty at the time. A lot of studies and assessments were geared from that program alone. CDA

June 2011 to June 2013

Child Development Association

HIPAA (Health Insurance Portability and Accountability Act) August 2022 to August 2024

Employee of a Healthcare organization that met the standards of the Privacy, Security, and Breach Notification Rules of HIPAA

Cosmetologist

December 2003 to Present

As long as you pay your renewal fee, the license does not expire Assessments

Call Center Customer Service — Highly Proficient

August 2020

Applying customer service skills in a call center setting. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Groups

Building A Better Life Mentor Organization

June 2007 to Present

• Mentor Organization for the youth in communities

• Distribute food to local citizens

• Coordinate fundraisers and events for youth

• Participate in robotic, ceramic painting, and other local events

• Tutoring and mentoring

• Ensure youth receive volunteer credit

Additional Information

Skills

• Customer Service ● Organization ● Accounting/Payroll

• Data Entry ● Communication ● Clerk

• Filing ● Attention to Detail ● Receptionist

Summary of Qualifications:

I have over 15 years of customer service skills, and my current expertise is providing excellent communication and information regarding products and services of a company. My versatile work ethic includes child care, restaurant management, office assistant, and training practices. I have demonstrated the ability to sustain employment and meet the required expectations. I am a current graduate of Pulaski Technical College and have obtained my Associates of Science in Education. My skills, work ethic and education will be a great asset to your company.

Contact this candidate