Customer Service Assistant Manager
Resume:
SITHUGA FANANAI
CONTACT
**********@*****.***
CNR claim & Esselen, 14 Rhyn
or court, Hillbrow
SKILLS
Customer service . Problem
solving. Creative thinking.
Analytic thinking. Microsoft
office. Paying attention to detail.
Good communication.
REFERENCE
Dethlage Lindiwe - "Clicks
pharmacy "
Assistant manager
Mothutsane Bonang - "Clicks
pharmacy "
Service advisor
Muravha Andani - "FNB"
Credit operation manager
Ngwenya Gertrude - "Fnb"
Credit operation team leader
LANGUAGES
English - Tswana - Zulu -Tsonga -
Tshivenda
2022/04/01
-
2023/03/31
OBJECTIVE
I am looking for a challenging job with a rapidly growing organization that can provide me with a range of goals and job objectives within a contemporary and economical business setting.
EXPERIENCE
Administrator
FNB Home loan
To facilitate quality delivery across the
various teams.
To monitor quality adherence and
compliance to quality standards.
To ensure implementation of identified
quality methodologies and improvement
initiatives.
To deploy the quality management tools.
To provide support and act as a feedback
channel for quality issues.
To communicate quality initiatives.
To provide ongoing intelligence on
customers and competitors using internal
and external data sources i.e. monitor
surveys etc. Offer input into market
analysis and segmentation.
To assist in aligning processes in the
business and to ensure that this is in line
with customers expectations.
To Identify possible risks in the area and
come up with suitable action plans to
ensure there are no loop holes in the
process.
2019 -
2022
2018
Third year
2015
Cash office Clark and receiving Clark
Clicks pharmacy
Cash office
Receiving and sorting source documents for
payment made. Checking, capturing invoices
and capturing payments onto accounting
system. Observing and inter train on cashing up.
Filling source documents like "invoice in cash
received and cash deposit slip." Report on
deviation short and over.
Bank reconciliation
Retrieving the bank statements( required to
balance the tills against the electronic back
office journal)
Entering and closing bank balance into
according system (cashing up, completing
banking form M65)
Verify EFT slip, payout vouchers, void slip and
cash received. Recording in cash deposit control
book and complete bank slip and hand to
manager to authorize.
Managing petty cash
Keeping record of petty cash.counting and
recording float on float control book.
Daily balancing of petty cash register.
Detailed daily report of individual petty cash
transaction and balance on cashier declaration
report.
Customer service
Dealing with customers quiries daily
Meeting customers expectation
Working in the till point
Assisting customer to getting products oderd
online.
Receiving stock
Receiving stock from werehous and supplies.
Returning assets and damage stock.
EDUCATION
National Diploma in Business Management
Westcal TVET College
Bachelor of Law
Unisa
Mamvuka second school
Grade 12
DRIVER'S LICENSE
C1
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