Entry Specialist Service Representative

Jacqueline Gilmore

Summerville, SC ***** 1-336-***-**** ********@****.***

Professional Summary

Devoted advocate for adults with cognitive disabilities per the field of gerontology with experience with children with developmental disabilities utilizing ABA techniques to working with adults with disabilities in a group home setting including group home supervision. My experience has grown with my education and interest in working with the growing population of older adults.

Skills

Continuing education

Special needs teaching

Group learning mechanics

Special education

Work History

Enumerator, 4/2010 to 7/2010 US Census Bureau/Department of Commerce, Charlotte, NC Door to door interviewing and assessment of dwellings and their occupants for Government records Processing and turning in all confidential paperwork in a timely and efficient manner

Community Skills Instructor, 08/2009 to 10/2009 Autism Society Of North Carolina – Greensboro, NC

Provided instruction, support, and supervision to participants to teach appropriate skills and behaviors for maximum involvement and success in the community

Documentation of each unit of service in the prescribed fashion

Habilitation Technician, 02/2009 to 08/2009

Lindley Habilitation Services – Greensboro, North Carolina

Implementation of Individual Support Plans

Working with consumers planning and providing therapeutic assistance in the home and community

Assisting family members with care of consumers

Medication administration

NCI, CPR, and First Aid certified

Customer Service Representative, 02/2008 to 08/2009

Kohl's Department Stores, Inc – Greensboro, NC

Provided outstanding customer service to all patrons

Problem-solving and working with team members for resolution

Administrative duties including callbacks and reference checks

Cash office duties (store cash flow reconciliation and deposits)

Customer Service Representative, 09/2007 to 01/2008

Infonxx – McLeansville, NC

Provided customer service information in a timely efficient manner using excellent search skills

Provided directory assistance handling 800-1000 calls per day while consistently meeting company standards

Data entry/clerical-shipping, 10/2004 to 07/2007

Caribbean Transportation Services – Greensboro, NC

Data entry specialist with customer service background

Competent using software including Windows, Excel, E-Mail, and the internet

Checking in freight with correct documentation

Manifesting freight for ground and air transportation

Demonstrated the ability to meet the needs of patrons

Dependable, hard-working, and competent as a team member or independently to meet and exceed performance goals

Successfully completed Hazmat and TSA training

Group Home Supervisor, 02/2004 to 10/2004

Central State of The Carolinas – Greensboro, SC

Responsible for all aspects of direct support, staff supervision, and home operations

Processed all petty cash, payroll, billing, attendance, and mileage as well as maintenance of home and grounds

Acted as a liaison to all agencies and individuals involved in the lives of household consumers

Scheduled and held meetings and training

Certified in Medication administration, First Aid, CPR, and North Carolina Intervention

Direct Support Coordinator, 08/2001 to 02/2004

Residential Services, Inc. – Chapel Hill, NC

Supervision of staff and residents in a group home setting

Implemented Individual Support Plans

Worked with residents on developing independent living skills and attaining personal goals

Planning engaging recreational activities for residents

Functioned as a positive role model for all staff and residents

North Carolina Intervention certification, CPR, First Aid, and Medication certification

Education

Master of Science: Gerontology, Expected in 11/2021

University of North Carolina At Greensboro - Greensboro, NC

Master of Science: MAAS, Interdisciplinary Applied Arts and Sciences, 05/2019

University of North Carolina At Greensboro - Greensboro, NC

Bachelor of Arts: Professional Studies/Psychology, 05/2018

University of North Carolina At Greensboro - Greensboro, NC

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