Service Representative Remote Customer
Resume:
Demetri Hardy
Lake Charles, LA *****
***********@***.***
I am a prospective employee that is looking to secure employment with a company that will allow me to maximize my customer service background, communication skills, problem solving abilities, and my organizational skills. I have gained valuable experience in the management field, so with this employment I would like to gain more experience and grow with the company, while still contributing to the company’s overall mission and goals in order to maximize the company’s growth. Work Experience
Remote Customer Service Representative
Progressive Insurance
September 2022 to Present
• My responsibility is to assist customers with making changes to their auto policy, including adding and removing vehicles, changes to their coverages and processing payments. Remote Customer Service Representative
TELETECH
November 2021 to July 2022
· My responsibility is to answer calls from brokers as well as assist brokers with questions concerning client’s insurance policies.
Office Manager
NEW LOOK FURNITURE - Lake Charles, LA
September 2015 to September 2021
· My responsibility was to communicate with customers daily by assisting with store products, following- up on shipping statuses and expedited orders, and by resolving customer complaints. I consistently kept store policies up to date, reached monthly finance goals, trained new employees, and interviewed prospective candidates for job openings. I also had to manage the office daily by organizing, faxing, copying, and scanning files, and by developing spreadsheets. Administrative Assistant
Icon Consultant (Waste Management)
October 2020 to April 2021
• My responsibility was to process invoices that were sent over from transportation for trucks dumping and hauling daily. Sent invoices over to billing to be paid. All other duties that were assigned. Ward Clerk
WEST CALCASIEU CAMERON HOSPITAL - Sulphur, LA
October 2013 to September 2015
· My responsibility was to assist doctors and nurses with daily routines providing patient’s care. I also had to coordinate charts for new patients, input patient’s orders, answer phones, and attend to the needs of patients in their rooms.
Education
BACHELOR'S in HEALTHCARE MANAGEMENT
University of Phoenix
September 2021
ASSOCIATE OF SCIENCE in MEDICAL OFFICE ASSISTANT
Delta School of Technology
April 2004
Skills
• Office Management
• Administrative Experience
• Medical terminology
• Documentation review
• Windows
• Personal assistant experience
• Typing
• CMMS
• Cash handling
• Customer service
• Upselling
• Communication skills
• Data entry
• English
• Phone etiquette
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