Customer Service Kitchen Staff
Resume:
Michael Hastrich
**** ** **** ** *** **, Portland, OR, 97267, US
******@*****.***
Work History
Bartender Supervisor - February, 2005 to May, 2007
Runners Bar ~ Milwaukie, OR
Bartender/Manager - March, 2002 to February, 2005
Buddy's Sports Action Inn - Oak Grove, Oregon
Bartender - January, 1999 to March, 2001
Wichita Pub - Clackamas, OR
+ Was able to prepare and serve more than 100 drinks per hour in a high-volume setting.
+ Double-checked ID cards to ensure bar patrons were of legal drinking age.
+ Maintained inspections by staying current on state laws governing alcoholic beverage $
+ Work well under pressure in a fast-paced environment with lots of distractions and int¢
+ Dealt with 25,000 cash on a daily basis, including Oregon lottery money, take it validat}
machine balancing of tills on a nightly basis which earned me the trust and loyalty of th
+ Interact with a wide range of people from all over the world on a daily basis.
+ Interact with a wide range of people from all over the world on a daily basis.
«+ Excelled at serving mixed drinks and beer in an overly chaotic, loud, outdoor environme
+ Organized the bar's inventory and storage procedures in order to maintain optimal sto¢
meet expected customer demands.
* Double-checked customers’ identification to make sure they were of legal drinking age.
+ Provide exceptional customer service to guests by communicating and connecting with
+ Upsold menu items to customers in order to increase per-sale revenues and profits.
+ Thad a good rapport with all my customers whether they were regulars or for first-time
coo! head in the most heated situations to de-escalate arguments, break up physical alt
cutting off customers without making them angry or embarrassed by being firm but nic
they get home safely with a smile on their face.
Professional Summary
Thave 30 years experience in all aspects of the food and beverage industry. From working a
fine dining establishments to being the kitchen manager in charge of opening six restauran
of the house bartending in some of the busiest nightclubs in Portland. I've been on social se
since 2006 due to a car wreck which resulted in spine surgery. I'm looking to get back into t
part-time remotely to supplement my social security disability income.
Skills
+ Team management + Recipes and menu planning
* Kitchen equipment operation and maintenance * Supervision
+ Communications + Inventory controls
* Problem resolution * Organization
* Staff management + Kitchen staff coordination
+ Food plating and presentation + High-volume dining
+ Customer service + Taventory controls
Education
Architectural Drafting Technology - Some college (No degree)
Sandy High School - Sandy, OR
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