JORDAN A. HARRIS
IT HELP DESK CUSTOMER SERVICE
PROFILE
Accomplished, self-motivated, committed team player and have strong knowledge of information technology, IT Support, Help Desk, and Technical Roles with demonstrated ability to work in a fast-paced and high-stress environment. With experience handling networking concerns, implementing new software, installing new hardware, and addressing user concerns, I bring attention to detail and a dedication to technical improvement to each job. Combines strong planning, organizational, team building, project management, communication, problem-solving, and decision-making skills with the ability to independently plan and direct IT affairs. Well-versed in direct and remote analysis with strong critical thinking, communication, and people skills. WORK EXPERIENCE
Caregiver In Home Support Services Oct 2008 - Apr 2022
Work one on one with clients to provide meal plans and cooking services.
Maintained a clean and safe environment for clients.
Work well with clients in a personal training activities. Cook Bright Horizons Oct 2019 - Dec 2019
Prepared and cooked nutritious meals for children in accordance with the center’s meal plan, budget, and food safety guidelines.
Maintained a clean kitchen area to ensure a safe environment for children and staff.
Supervised children during mealtimes and rest periods according to established policies and procedures.
Delivery Driver Pharmaceutical Jan 2018 - Jan 2019
Loaded, transported, and delivered items to clients in a safe, timely manner.
Assisted with loading and unloading items from vehicles.
Prepared reports and other documents relating to deliveries. Pharmaceutical Rep (Company Bankrupt) Start Up Mar 2017 - Dec 2017
Informed clients about the dosage, benefits, side effects, and contraindications attached to each drug.
Delivered samples to entities who are serious about purchasing our drugs. Bakery, General Merch (Seasonal) Costco Oct 2016 - Jan 2017
Measured and combined ingredients and using mixers, blenders, heat sources, and other equipment to make baked goods, such as cookies, bread, cakes, etc.
Tested ingredients and finished goods to ensure that each item meets food safety and quality controls.
Cleaned and restocked workstations and ensuring that all equipment is sanitized and prepared for the next shift.
(Deli Counter, Produce) Safeway Oct 2014 - Oct 2016 EDUCATION
Comptia Security + Course ProffessorMesser.com 2022 Salinas High School Sep 2004 – Jun 2008
CERTIFICATIONS
Comptia Security + Currently Studying
Western Governors University
CONTACT
************.***@*****.***
SUNNYVALE, CA
EXPERTISE
Communication Skills
Project Management
Team Leadership
Database Management
Networking, TCP/IP
IT Tech Support
User Support
Troubleshooting
Process Management
Business Management & Growth
Windows Operating System
Computer Application
Acquisition Support
Microsoft Office (Word, Power Point, Excel )
Customer Service
Analytical Skills
Time Management
Multitasking
Leadership Development
Security Functions
Problem-Solving/Issue Resolution
Interpersonal Skills
Friendly Personality
REFERENCES
Will be avilable at request.