GARLAND E SALEM

adw4s9@r.postjobfree.com 770-***-****

**** ***** ***** **, *******, GA 30047

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Experience

SALES CONSULTANT Jan 2021 - Present

HENNESSY LEXUS of ATLANTA

PORSCHE BRAND AMBASSADOR Apr 2020 - Jan 2021

McDANIELS PORSCHE

DUTIES INCLUDE: Ensure customers entering the dealership are greeted and assisted properly. Highlight vehicle features, inspect and evaluate customers trade-in, perform comparisons of various high-end models. Demonstrate vehicle

capabilities, characteristics and features. Negotiate selling price and complete all sales. SALES CONSULTANT Sep 2016 - Apr 2020

MERCEDES BENZ of BUCKHEAD

DUTIES INCLUDE: Successfully sold new and pre-owned cars while providing excellent customer service. Demonstrate all vehicle features to customer. Completed yearly certifications on all new vehicles. Ensure maximum profitability in each transaction by upselling finance products. Maximize dealership sales by meeting or exceeding monthly sales quotas. Establish long term relationships with customers which developed a pattern of repeat sales, client loyalty and referrals. Maintain customer relationship management (CRM) information in database software accurately. Utilize CRM database as a selling instrument to complete open deals and find sales opportunities. SALES CONSULTANT Feb 2014 - Sep 2016

MERCEDES BENZ of ATHENS

DUTIES INCLUDE: Successfully sold new and pre-owned cars while providing excellent customer service. Demonstrate all vehicle features to customer. Completed yearly certifications on all new vehicles. Ensure maximum profitability in each transaction by upselling finance products. Maximize dealership sales by meeting or exceeding monthly sales quotas.

DIRECTOR OF SALES. & GENERAL MANAGER Apr 2010 - Jan 2014 NETSPAN GROUP

DUTIES INCLUDE: Handling all aspects of team management, including scheduling, team/player development, issuance of all warnings (performance, schedule-adherence, company policy, etc.), and conflict resolution. Responsible for monitoring, coaching and developing employees for optimal performance. Responsible for employee

records to include performance appraisals, delivering feedback and administration of disciplinary action when required. Handling escalated calls and ensured achievement of all departmental goals (i.e. service levels, team quality, resolution of customer service issues, budget, etc.). Identifying operational issues, and process improvements

while concurrently delivering excellent customer service.

• As a Director my quota was to meet 3000 Funded Sales monthly to receive up to 2000 dollars monthly bonus. . As a GM, my team met and over achieved their quota of 20 Funded Sales weekly and 80-100 sales monthly.

• As a rep I made 200-250 outbound calls daily.

• As a rep I averaged between 35-45 Funded Sales weekly and received my 100-200-dollar bonus weekly. SALES/OPERATIONS MANAGER May 2002 - Mar 2010

AMERICAP MORTGAGE

DUTIES INCLUDE: To provide operational and sales support to loan officers and train new hires. To establish the lender/investor relations between account executives and loan officers. To create and administer User ID's and passwords for the loan officers. To supervise the inside sales department and distribute leads to the department. To train loan officers to run DO, DU, LP and lender/investor underwriting systems. Skills & Specialization

Crm, Dealership Sales, Sales Support, Sales Department, Sales Consultant, Repeat Sales, Quota, Underwriting, Mortgage, Customer Service

Education

CLAFLIN UNIVERSITY

Bachelor's Degree, RELIGION/ PHILOSOPHY

MOREHOUSE SCHOOL OF RELIGION

Master's Degree, DIVINITY/ CHRISTIAN EDUCATION

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