ROSLYNROMES

Fayetteville, GA *****

470-***-**** adw4pm@r.postjobfree.com

My goal is to secure a position that will utilize my talents and skills to enhance my future and growth opportunities. I have the leadership skills as well as the ability to work well with others with little or no supervision while ensuring designated tasks and complete them successfully. I obtain Strong work ethnics. Time management, customer service, empathy, communication and teamwork are my most valuable skills.

Polished professional with mentoring and coaching skills. Dedicated to cultivating great relationships that result in lasting customer contracts. Looking for the chance to be an Online Chat Specialist/ customer service representative for an exciting organization.

SKILLS

Customer service (4 years) Additional Information Microsoft word PROFESSIONAL SKILLS:

RECEPTIONIST (4 years) Microsoft power point, Microsoft word, and

RETAIL SALES (4 years) Customer service

WORD (Less than 1 year) Call Center Operations

Fast Food Upbeat and Positive Personality

Team Member Verbal and Written Communication

Food Service Responding to Difficult Customers

Caregiving Understanding Customer Needs

Childcare Creative Problem Solving

Communicating With Clients

EXPERIENCE

Concierge/Receptionist

NFC AMENITY MANAGEMENT

Atlanta, GA

01/2020 to Current

Helping residents get timely resolution on housekeeping and maintenance issues

Also administrative responsibilities, such as keeping records of residents request and keys, phone numbers, frequent guests, preferences and local maintenance, maintaining a friendly and professional service and hospitality services that residents truly value

Anything to assist with becoming a great amenity while the property's services grow to a new level and satisfy residence to my best ability.

EXPRESS SCRIPTS

Atlanta, GA

Remote Customer Service Representative 01/2017 to 07/2019

Updated and submitted documentation for insurance, store and liability purposes.

Answered customer questions about prescribed and OTC medications.

Documented customer inquiries and feedback and entered service delivery suggestions in company database.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Answered, screened and processed high volume of calls daily with call management system and web-based communications.

GATE GOURMET

Atlanta, GA

Food Preparer 10/2015 to 09/2016

Produced meals according to airline specifications by cutting, chopping, wrapping and assembling food and set up food carts for airlines with required food items.

Packed ready-to-sell products in proper containers and stock displays, prepared and served ready-to-eat food and assisted customers with cake and deli orders.

Prepared, assembled and set-up food items safely, efficiently and according to public health standards, standard recipes and customer specifications.

FOOD SERVICE WORKER

Atlanta, GA

IKEA 08/2014 to 09/2015

Stayed calm and polished at all times, even during moments of extreme stress or when dealing with difficult personalities, to accomplish professional goals.

Performed variety of duties related to food service.

Followed food safety regulations pertaining to sanitation, food handling and storage.

Greeted customers and offered to assist with showroom navigation and selecting products.

HARDEE'S RESTAURANT

Fayetteville, GA

Cashier 01/2010 to 01/2013

Key responsibilities include greeting customers in the restaurant or drive-thru, taking and ringing up orders, handling payment and thanking customers, prepare and store food ingredient, assemble food and beverage orders, ensure customer order is correct, package products, and maintain a clean safe work and dinning environment., taking orders, drive thru, serving and scooping ice cream, making sure the environment was a clean work space, deep sink dishes, answering business phone, and decorating cakes.

PROMISE PLACE WOMEN'S DOMESTIC VIOLENCE SHELTER

Fayetteville, GA

Volunteered assistant 08/2011 to 10/2011

At women's shelter fulfilling any needed work such as sorting of donated clothes, creating food baskets with variety of food from food chart, setting up rooms, generated a sign in and out list of donators, stocking up on new box food items and disposing of expired food, making victims of domestic violence feel welcome and safe.

AUNTIE KAREN'S CHILD CARE

Fayetteville, GA

Caregiver 01/2009 to 12/2011

Preformed full child care duties, supervising children (infants-toddlers) as instructed

BRUSTER'S REAL ICE CREAM, SCOOPER

Fayetteville, GA

Customer service 05/2004 to 08/2008

ASSOCIATE OF SCIENCE: HEALTHCARE MANAGEMENT 05/2019

Ultimate Medical Academy - Clearwater, Clearwater, FL DIPLOMA 01/2009 Fayette County High School, Fayetteville, GA

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