Summary

Skills

Experience

Zhanna Tsurkan

Carmichael, CA 95608

916-***-****

adw4my@r.postjobfree.com

Personable and dedicated employee with extensive experience in Administrative Roles. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Enthusiastic and result-driven with demonstrated passion for building rapport, customer satisfaction, and completing tasks.

Exceptional Customer service

Recordkeeping and reporting

Team building

Task delegation and prioritization

Multi-line telephone skills

Meticulous and organized

Quality assurance controls

Problem-solving abilities

Process optimization

Red Roof Inn & Suites Hotel June 2020 to Current

Supervisor

Sacramento, CA

Briefed hotel staff and guests on security policies and procedures to promote safety and visitor confidence.

Greeted clients and provided personalized support to meet unique needs and promote brand loyalty. Rectified volatile situations quickly through active listening and effective communication. Prepared invoices for guests, delivering to rooms on day of check-out and answering follow-up questions.

Recognized by management for providing exceptional customer service. Delegated daily tasks to employees to manage resources and meet deadlines. Managed team of employees, daily progress reports and overall cleaning procedures and cleanliness of rooms after each check-out

Established and enforced clear goals to keep employees working collaboratively. Interviewed applicants, recommended individuals for hiring and evaluated staff performance. Conducted employee evaluations and reviews.

Realigned workflows with changing business demands by evaluating processes and employee strengths. Dentemploy,INC April 2019 to May 2020

Dental Assistant

Folsom, CA

Entered patient data into dental records system and observed all confidentiality rules to maintain patient privacy and HIPAA.

Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment. Positioned patients for treatment by making chair adjustments, and prepared necessary equipment for procedures.

Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient. Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.

Education and Training

Languages

Gathered medical information, dental health history and vitals from patients. Marconi Dental January 2017 to December 2018

Dental Receptionist

Sacramento, CA

Organized referrals to other medical specialists.

Greeted each patient pleasantly and provided the desk sheet for sign-in. Prepared claim forms for dental insurance.

Scheduled, rescheduled and handled cancelled appointments for patients. Assisted patients in completing all necessary forms and documents. Maintained and managed patient records in compliance with security regulations. Maintained clear, organized dental records and reports. Adhered to strict HIPAA guidelines at all times according to company policy. Dr. Helen Yan M.D January 2013 to May 2016

Medical Receptionist

San Francisco, CA

Obtained payments from patients and scanned identification and insurance cards. Greeted each patient pleasantly and provided the desk sheet for sign-in. Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants.

Scheduled appointments for doctor visits and procedures using desktop calendar software. Carefully wrote down all phone messages and relayed them to the appropriate personnel. Ordered all office supplies including ink cartridges, toner, and paper. Adhered to strict HIPAA guidelines at all times according to company policy. Ensured the waiting room looked neat and organized at all times. Answered the phone by the second ring and greeted callers enthusiastically. American River College

Some College (No Degree): General Education

Sacramento, CA

Bi-lingual- Russian speaking

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