Service Representative Call Center
Resume:
Lenore Brown
Jefferson City, MO *****
*****************@***********.***
Work Experience
Customer Service Representative
Wipro - Jefferson City, MO
May 2017 to Present
Receive inbound calls from customers to resolve issues related to medicaid cases. Determine eligibility based on customer needs for different types of medicaid.
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Professional driver
Prime Inc - Springfield, MO
May 2016 to November 2019
Transporting finished goods and raw materials over land to and from manufacturing plants or retail distribution centers. Inspected tractor/trailers for mechanical and safety issues. Planned routes and maintained efficiency in meeting delivery schedules. Prime Inc./ Professional driver
Professional Fundraiser
Integral Resources - Jefferson City, MO
August 2011 to May 2014
Jefferson City, Mo
Supervised team of between 15-20 representatives to respond to customer questions and complaints, assisted representatives in conflict resolution by de-escalating hostile telecommunications. Multi-tasked daily to accomplish business management and low call que. Assured all call center representatives adhered to call center objectives and policy.
Integral Resources/ Professional Fundraiser
Team Supervisor
Young Williams - St. Louis, MO
April 2009 to June 2011
St Louis Mo
Assist attorneys by maintaining and drafting legal documents, Organizing and maintaining electronic and paper files. Investigating facts and case law. Directed and coordinated daily activities within the firm. Young Williams/Team Supervisor
Independent sales contractor
Vector Marketing - St. Louis, MO
June 2006 to April 2009
Set appointments with individual clients to demonstrate the efficiency of home care products. Generated sales based on customer needs totaling $21,000 within a 3 year time frame. Created invoices for transactions and assisted customers with receiving products. Education
Criminal Justice
Columbia College
August 2011 to May 2014
Associate of Applied Science in Paralegal studies
Sanford Brown College - Hazelwood, MO
August 2008 to May 2010
Skills
• Negotiating
• Decision Making (3 years)
• Conflict Resolution (8 years)
• Time Management (10+ years)
• Critical-thinking
• Coaching (3 years)
• Interpersonal Communication (10+ years)
• CSR (5 years)
• Call Center (4 years)
• Customer Care
• Customer Support (2 years)
• Customer Service (10+ years)
• Microsoft Office
• Legal Drafting
• Fundraising
• Legal Research
• Telecommunication
• Business Management
• Case Management
• Research
Certifications and Licenses
CDL
CDL A
Driver's License
CDL C
Air Brake Endorsement
Tanker Endorsement
Hazmat Endorsement
Assessments
Sales Skills — Highly Proficient
October 2020
Influencing and negotiating with customers
Full results: Highly Proficient
Retail Customer Service — Expert
February 2020
Comprehending and responding to retail customer needs. Full results: Expert
Management & Leadership Skills: Impact & Influence — Highly Proficient October 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
October 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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